Everyday Speech is a no-prep digital curriculum that makes teaching social, behavioral, and communication skills easy and effective. The MTSS-aligned curriculum combines evidence-based video modeling, interactive web games, and worksheets to provide educators everything they need to support both neurodiverse and neurotypical PK-12 students. Everyday Speech is trusted by 50,000+ special educators, speech-language pathologists, counselors, and other specialists for targeted interventions and whole-class lessons that help students build the skills they need to thrive.

Everyday Speech is right for you if:

You care about making a positive impact.

End each day knowing your work directly impacted educators across North America in our mission to build the most impactful PreK-12 social skills curriculum and make teaching it effortless. Success goes beyond shipping features here; we’re improving the lives of educators and their students. To achieve this, we create meaningful content, stay closely connected to our users, and maintain consistently high NPS scores as a fully bootstrapped company growing organically and sustainably. 

You value being a part of a company that takes care of its team.

Not only do we have extremely happy team members, we also have incredible perks. Participate in our health/wellness and retirement benefit offerings, and between having every other Friday off (3-day weekends!) and our flexible PTO plan, that elusive work-life balance is an actual thing here. We’ve also never had an office and never will. We take remote work seriously and know how to support a distributed team. We give you the flexibility to work in a way that’s best for you, but still have high standards and accountability. These are just some of the reasons why our eNPS score from 2025 was 78.

You want to be at a company whose values are more than just words on a wall.

Our values are at the forefront of our decisions, how we recognize each other, how we challenge ourselves—everything we do. Our values mean something, and with that guiding light, we are able to land with clarity, create alignment, identify our strengths, and move with purpose. Hear it directly from a team member: “I love the values. I never imagined I could end up in a position that was so connected to the things that mattered to me most”.

As a member of the Customer Success Department, the Customer Success Manager will be responsible for developing and nurturing relationships with current customers to maximize renewals, identify opportunities for upsell and expansion, and drive usage and satisfaction of the Everyday Speech product. You will work closely with educators and administrators, guiding them through onboarding, ongoing support, and renewal processes, with a strong focus on expansion where appropriate.

The ideal candidate is extremely values aligned:

● We start with empathy— in the work we do and the people we do it with. Our strength comes from a culture that values candidness, trust, and valuing our teammates as whole human beings. We care, challenge, and communicate. We are serious about our responsibility to educators, who rely on us every day.

● We ruthlessly prioritize. We don ’t just say no to the obvious stuff, we say no to the things that feel important in the moment because we understand anything we say yes to is inherently saying no to something else.

● We create momentum. We don’t let the small stuff hold us back. We learn by shipping. We know most actions are reversible and that action always wins in the long run. If all else fails, bias towards action.

● We are fearlessly objective. We don't do things just because we're "supposed to." We constantly ask "why" and don’t let conventional norms define our efforts. We're not afraid to seek answers, even if that means discovering we were wrong. We focus on what delivers results, regardless of the source.

● We exercise agency. We have the ability to create systems that don’t yet exist to get what we need or to solve problems no one has identified. If something isn’t working, it’s within our control to fix it.

● We’re driven to grow. We set ambitious goals because we want to maximize our impact. We embrace challenges and take risks, seeing failures as opportunities to learn and improve. We seek out feedback and coaching and thrive in environments that push us.

Your work will have a significant impact on the retention, expansion, and delight of our most loyal customers.

In this role, you will:

• Maximize the likelihood of 100% renewals by building strong, trust-based relationships with users and key decision makers within school districts.
• Identify and collaborate with your Sales counterparts to pursue upsell and expansion opportunities to grow account value.
• Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
• Produce champions within customer school districts who advocate for Everyday Speech, leading to warm leads and referrals to new districts.
• Conduct engaging demonstrations and training sessions to ensure effective implementation and utilization of the product.
• Serve as the primary contact for your accounts, delivering a value-driven customer journey, monitoring account health and proactively ensuring renewal.
• Collaborate with the sales and marketing teams to generate new business opportunities and enhance customer engagement strategies.
• Maintain detailed knowledge of Everyday Speech’s products and services offered and ensure that they are communicated effectively to consistently meet client needs. 
• On rare occasions, but if required, visit client locations to ensure client satisfaction and promote ongoing contract renewal.
• Receive regular guidance and coaching while demonstrating the ability to manage complex tasks and deliverables independently.

What We’re Looking For

In addition to values alignment…

• Strong familiarity with the U.S. K-12 public education landscape, including district structures, stakeholder roles, and the challenges educators face when implementing new programs.
• Experience working with school districts or within education-focused organizations (such as edtech, curriculum providers, or education nonprofits) is strongly preferred.
• Proven ability to build and maintain strong client relationships, with a focus on customer success and satisfaction.
• Strong skills in identifying and capitalizing on upsell and expansion opportunities.
• Excellent communication and presentation skills, with the ability to conduct effective training sessions.
• Strong record of collaboration and team-centric behavior.
• Demonstrated autonomy and agency in pursuit of defined goals. 
• Experience in data analysis and usage trend interpretation to drive user engagement and product adoption.  Bonus points for Hubspot experience. 

As aligned with the role’s book of business, we are looking for candidates within the Eastern Time Zone of the United States but the position is remote.

We know great candidates come from a wide range of backgrounds. If you’re passionate about what we’re building at Everyday Speech, don’t hesitate to apply—even if you’re not sure you meet every qualification.

In the short term (the first 3 months), you will:

• Build a strong understanding of Everyday Speech’s product, curriculum framework, company strategy, and the challenges faced by educators and district administrators.
• Learn internal systems and processes including HubSpot, Asana, UserPilot, customer health tracking, renewal processes, and onboarding best practices.
• Shadow and begin leading customer calls, trainings, and demos to understand the full customer journey from onboarding through renewal.
• Begin managing your book of business with guidance from the Customer Success team, focusing on building trust with key contacts and supporting upcoming renewals.
• Analyze usage and engagement data to identify early opportunities to improve adoption and support customer outcomes.

In the long term, you will:

• Own and manage an Enterprise book of business - driving strong adoption, long-term district partnerships, and successful renewals.
• Achieve and maintain high gross and net revenue retention by proactively managing account health, identifying risks early, and ensuring customers receive ongoing value from Everyday Speech.
• Develop and execute strategic account plans that increase product adoption, deepen engagement across stakeholders, and support long-term district partnerships.
• Build and maintain trusted relationships with key decision makers and district leaders - including directors of special education, curriculum leaders, and administrators - to position Everyday Speech as a strategic partner in supporting student outcomes.
• Partner with Sales to identify and pursue expansion opportunities within existing districts, increasing the overall impact and value of Everyday Speech.
• Help refine scalable enterprise customer success strategies, onboarding approaches, and engagement models that support Everyday Speech’s continued growth in large district partnerships.
• Serve as the voice of the customer internally by sharing insights and trends with Product, Marketing, and Sales to improve the customer experience and inform product development.
• Model Everyday Speech’s values consistently through empathetic customer engagement, team collaboration, and ownership of customer outcomes.

Salary: $117,452 annual base salary, plus company performance-based bonuses paid out twice per year for $135,971 OTE.

Benefits

● Cigna Health Insurance – 100% premium coverage for team members & dependents

● Dental & Vision Coverage – 100% premium coverage for team members & dependents

● 3% Employer-Match on 401(k)

● $50K Life Insurance / AD&D

● Flexible PTO Plan & Sick Leave Policy

● 16 Weeks of Paid Parental Leave

● Home Office Reimbursements

● Book & Learning Stipend

● Meaningful Employee Experience Initiatives

● Every Other Friday Off After 90 Days!

See this presentation to learn more about our work values and what it’s like to be part of our team!

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