Based in Durham, N.C., FlexGen is a leading integration services and software technology provider for utility-scale energy storage solutions in the United States and globally. FlexGen designs and integrates storage solutions and the software platform that is enabling today’s energy transition. Leveraging its best-in-class energy management software, digital controls, and advanced analytics, FlexGen delivers energy storage projects integrated with traditional and renewable power generation globally. FlexGen’s products and services help improve the reliability and sustainability of the power grid. The company’s clients and partners include the most technically and commercially demanding developers, utilities, renewable energy, electric cooperatives, and industrial companies in the world. 

Position Description

Major Job Responsibilities:

• Use various strategies and tools to provide effective solutions to customers' concerns 

• Communicating with clients, vendors, engineers, software developers and other technicians to ensure that services are delivered effectively 

• Promptly following up on service requests and provide customer and manager feedback 

• Monitoring equipment performance and developing preventative maintenance measures 

• Conducting quality assurance and safety checks on all equipment 

• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use 

Position Requirements:

• An associate' degree in engineering or similar experience

• A relevant certificate or license is advantageous 

• A valid driver's license and willingness to travel 

• Excellent active listening and customer service skills 

• The ability to deal with multiple requests without being overwhelmed 

• The ability to remain professional under pressure 

• The ability to pass a background and toxicology screen  

FlexGen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FlexGen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

FlexGen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 

To the extent permitted by law, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.