About Fabric

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures,Vast Ventures, BoxGroup, and Atento Capital.

About the Role

As an Product Manager for Virtual Care at Fabric, you will play a key role in supporting the development and growth of one of our core user experiences. In this role, you'll help shape the product's direction while working closely with cross-functional teams to execute on near-term priorities. You’ll contribute to ongoing market exploration, product development, and deployment in medical facilities.

Fabric’s Virtual Care product helps providers save time and enhances the experience for both providers and patients across millions of visits. You’ll help refine and expand this impact while contributing to the future of hybrid care.

In this role, you’ll collaborate with engineers, designers, and clinical leads, while also engaging with customers, including hospital leadership teams such as CIOs, CMIOs, and other key stakeholders. This is an opportunity to make a meaningful impact on patient care every day while growing your skills as a product manager.

Your responsibilities

• Contribute to the roadmap for the Virtual Care product suite and weigh inputs from market trends, customer feedback, sales, etc. 
• Work closely with our engineering and design team to develop elegant and consumer-grade solutions to these problems
• Work hand-in-hand with our customer success, and implementations team on roll-outs, product communications, and training content
• Leverage data and analytics to make informed decisions about what is working/not working
• Collaborate with other product teams to drive the creation of a shared platform

Who you are

You’re excited to get on the ground floor of a startup and roll up your sleeves to really figure out what it means to enable health systems of the future to do their best work. You like working with teams, vigorous conversation and deep research, but also a strong sense of what needs to get done. You’re deeply motivated by improving the lives of patients and healthcare providers, like we are, and you believe that with hard work, the US healthcare system can be substantially improved with technology (even if “fixing” it requires a lot more than simply tech!), and you’re excited to understand the human processes that go into providing and receiving healthcare.

Qualifications

• 1-3 years of experience as a Product Manager or Product Owner in a tech company, focusing on consumer-facing technology, with a track record of driving product development and user impact.
• Able to handle ambiguity and navigate complex challenges
• Able to analyze data and propose impactful improvements
• Keen attention to detail with a focus on delivering high-quality products and user experiences
• Able and excited to speak regularly with doctors / nurses / patients / hospital administrators and patients
• Ability to roll up their sleeves to figure out the nitty gritty of healthcare systems integration, and healthcare regulations (we’ll help you learn a lot here!)

Preferred Qualifications

• Virtual care product experience
• Technical or product design background, or a clinical background

Note: This is a hybrid role and as we grow our office footprint will require 2-3 days of in-office work each week. Today, we have an office in NYC (Manhattan). We offer flexibility within this framework to balance the benefits of remote work with the collaboration of an in-person setting.

Expected compensation range for this role is $100,000-$150,000 base salary for NYC-based candidates. Base salary range may vary for candidates outside of the NYC metro area. Compensation is dependent on experience, overall fit to our role, and candidate location. Expected compensation ranges for this role may change over time.

At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis ofrace, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.