About Fabric

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures,Vast Ventures, BoxGroup, and Atento Capital.

About the Role

In this role, you'll be a key player in supporting and growing our Virtual Care clinician network. As the primary point of contact for clinicians, you'll oversee onboarding, training, and day-to-day operations to ensure a seamless experience. You'll build strong relationships to drive clinician engagement, retention, and overall network success.

Your responsibilities include welcoming new clinicians, managing communication, troubleshooting operational issues, and collaborating with internal teams to resolve challenges. 

This position requires strong time management, problem-solving, and communication skills to independently manage tasks and support clinicians effectively. If you're passionate about enhancing clinician and patient experiences, this role is for you!

What you’ll do

• Welcome, onboard, and maintain a positive relationship and new clinicians.
• Serve as the clinicians primary point of contact for day-to-day operational support.
• Independently prioritize, resolve or escalate clinician issues as they arise.
• Research clinician and/or patient complaints and issues to determine root causes and remedy situations. 
• Support a variety of activities aimed at maximizing clinician engagement, satisfaction, and retention.
• Support the design and implementation of operations necessary to increase the scale of the provider network.
• Gain an understanding of all clinical service lines, general telehealth operations, provider contractual obligations, and workflows.
• Use data from multiple sources to develop reports and perform ad-hoc analysis to support initiatives.
• Ensure clinician schedules are accurately maintained.
• Maintain clinician profiles and related account information.

What you’ll need

• Bachelor’s degree OR 5 years experience in healthcare operations, provider operations, program support, relationship management, or a similar role.
• Excellent ability to communicate effectively and work with cross functional teams.
• Ability to work independently and demonstrate initiative in identifying problems and implementing solutions.
• Excellent time management skills to balance daily escalated issues with long term project work.
• Ability to analyze and present data in a clear, concise, and easy to interpret manner.
• Proficiency with Google Apps G Suite or Microsoft Office.
• Ability to learn a variety of new software applications necessary for operations.

Things we’re particularly interested in

• Experience working directly with clinicians.
• Experience with virtual care programs.