Farlinium provides software solutions, managed services, and consulting to a wide range of organizations. Our core competency is big data and text analytics in the Customer Experience (CX) and Business Intelligence (BI) spaces. 

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We strive to be trusted partners and advisors to our clients. Our approach combines deep subject-matter expertise with a highly collaborative approach to drive transformative results.

A Business Consultant is responsible for providing expert advice, strategic recommendations, and actionable solutions to help organizations achieve their business objectives. They work independently or as part of a team to analyze client needs, optimize processes, and drive business improvements. Business Consultants must possess strong communication, problem-solving, and project management skills to effectively guide clients through challenges and opportunities.

Key Responsibilities

Client Engagement & Communication

• Manage client communications, ensuring clarity, professionalism, and efficiency.
• Communicate complex concepts in a clear and engaging manner to stakeholders at various levels.
• Adapt communication styles to diverse audiences, fostering alignment and understanding.
• Lead meetings by identifying client challenges, proposing solutions, and outlining actionable next steps.
• Respond to client feedback professionally, maintaining a solutions-oriented approach.

Project Management & Deliverables

• Produce high-quality insights, processes, and configurations that align with business goals.
• Collaborate with team members to ensure seamless project execution.
• Conduct industry and client research to enhance recommendations and project outcomes.
• Maintain documentation of project strategies, milestones, and key deliverables.
• Utilize relevant tools and technologies, such as Qualtrics or other experience management platforms, to improve project efficiency and effectiveness.

Problem-Solving & Decision-Making

• Assess client needs and provide well-informed recommendations.
• Identify and pursue potential solutions to challenges before escalating issues.
• Apply critical thinking and sound judgment in decision-making.
• Explore innovative approaches to problem-solving and business improvements.

Time Management & Professionalism

• Balance multiple priorities while maintaining organization and focus.
• Communicate proactively regarding project timelines, availability, and potential impacts.
• Ensure the accuracy and timeliness of deliverables, adhering to ethical standards.
• Demonstrate punctuality and responsiveness across all communication channels.

Leadership & Growth

• Act as a trusted advisor by demonstrating industry expertise and a commitment to continuous learning.
• Foster collaboration across teams, promoting a culture of shared success.
• Uphold ethical decision-making practices and build trust with clients and colleagues.
• Seek out professional development opportunities and contribute to team growth.

Required Skills & Qualifications

• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and stakeholder management skills.
• Experience in consulting, business strategy, or a related field.
• Ability to work independently and manage client relationships with minimal supervision.
• Strong research and analytical skills to support data-driven decision-making.
• Proficiency in relevant business tools, platforms, and technologies.

A Business Consultant plays a crucial role in driving business success by delivering expert guidance, optimizing processes, and fostering strong client relationships. Their ability to assess challenges, provide strategic solutions, and communicate effectively ensures that organizations achieve their objectives efficiently and effectively.

Strongly preferred: Experience building survey programs in the Qualtrics Engage platform or a comparable tool.