About Farm & Forge Club

Farm and Forge Club is a high-performance youth and adult training facility that blends elite sports coaching, academic enrichment, and holistic development. Located in the heart of Middle Tennessee, we provide an ecosystem where athletes, families, and creators can thrive on and off the field. Our mission is to create confident, capable, and connected individuals by fusing excellence in sport with intentional mentorship, storytelling, and community engagement.

Learn more at https://farmandforgeclub.com/

About the role

The Farm & Forge Club is looking for a hands-on technology pro to support our day-to-day IT operations and keep everything with a screen or power button running smoothly.

You’ll be the on-site go-to person for computers, displays, jumbotrons, streaming, and all user-facing tech to support staff and members in a Mac-based environment. Like an Apple Genius Bar technician, you’ll combine technical know-how with friendly, clear communication to solve problems and keep our facility connected.

This opportunity is a great fit for an IT pro who enjoys helping people, troubleshooting independently, working efficiently, and taking ownership of on-site technology in an active, fast-paced environment. This role requires someone to be fully on-site with frequent walking between courts, classrooms, and event spaces to support our mixed-use spaces. 

What you'll do

• Member & Staff Support (Genius-style): Provide concierge help for macOS/iOS/iPadOS devices—setup, migration, iCloud/Apple ID basics, email, printing, app installs, OS updates, and light data hygiene.
• Classroom & Office Devices: Image/configure Macs and iPads; deploy apps; maintain carts/charging; keep lab and office devices ready for daily use.
• Event & Streaming Tech: Prep, operate, and tear down live-stream kits, capture cards, switchers, cameras, mics; support match broadcasts and guest talks.
• Zenniz & Scoreboards: Perform routine checks, firmware updates, sensor/camera alignment, and basic troubleshooting; escalate to vendor/MSP as needed.
• Jumbotron/Displays & Rooms: Manage large displays, Apple TV, HDMI/NDI routes, confidence monitors, and video-conferencing setups (Zoom/Meet).
• POS & Front-of-House Electronics: Keep terminals, receipt printers, barcode/QR scanners, and member-facing kiosks online and updated.
• Hands-On for MSP/Vendors: Coordinating with an MSP to follow escalation paths and vendor instructions, such as swapping hardware, tracing cables, labelling ports, racking/stacking peripherals, and validating fixes per runbooks.
• Inventory & Maintenance: Track spares, cables, dongles, cases, and consumables; create simple checklists and laminated “how-to” cards where helpful.
• Documentation & Training: Write plain-English guides, 1-pager SOPs, and quick videos; run short training sessions for staff and members.
• Quality & Safety: Keep work areas tidy, manage power/UPS basics, and follow safe ladder/lift practices for mounts and projectors.

Qualifications

• 1+ years in customer-facing tech support (Apple Genius Bar, IT Support, Help Desk, AV/Events, or similar).
• Strong proficiency with macOS and iOS/iPadOS skills: setup, migration, backups, profiles, common apps, and peripherals.
• Familiarity with A/V systems, streaming tools (OBS, vMix, switchers), and basic camera setups + comfortable running small live streams
• Basic understanding of networking concepts (routers, switches, Wi-Fi, VPN).
• Excellent communication and customer service skills - you can translate tech into everyday language and set clear expectations with tact.
• A self-starter mindset and comfort troubleshooting independently.
• Organized under pressure; you can triage multiple requests and document as you go.
• Occasional evening or weekend support for tournaments or special programs.
• Ability to lift up to 40 lbs, climb ladders, and safely manage cables and mounted equipment.

Bonus Points:

• Experience supporting POS systems, kiosks, or iPad fleets.
• Basic photo/video capture and quick edits for social/live playback.
• Familiarity with streaming tools (OBS, vMix, hardware switchers), NDI/RTMP, and capture devices.
• Exposure to device management (MDM such as Jamf/ABM/Apple Configurator).
• Light scripting/automation (Shortcuts, shell) or knack for building simple runbooks.

Benefits

Farm and Forge offers comprehensive benefits that support our team's health and wellbeing. These include:

• Medical Insurance 
• Dental Insurance
• Vision Insurance
• Company-sponsored Life and AD&D Insurance 
• Flexible Paid Time Off
• 401(k) Plan with Company Match
• Ongoing Training and Development
• Team Outings