About Fellers, LLC
Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. In 2021 Fellers was purchased by APG, a San Francisco based Private Equity firm. Since this time, Fellers has invested heavily in their business and has expanded into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers. This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering. Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service.
About the role
The Bilingual Customer Service Representative II will be responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative II, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets.
What you'll do
- Maintaining departmental service level targets
- Responding to customer inquiries
- Processing Orders
- Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
- Have intermediate product knowledge
- Keep accurate records of customer interactions, transactions and complaints
- Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
- Perform independent warranty claim research
- Apply customer and inventory credits
- Calculate estimated shipping quotes
- Manage high volume accounts
- Additional duties as assigned
Education and Experience:
- Minimum 2 years' experience in a Customer Service role
- Strong customer service and active listening skills
- Excellent communication skills
- Ability to prioritize work and manage time effectively
- Basic computer skills
- High school diploma
- A passion for customer advocacy
- Proficient with Microsoft Office Suite
Physical Requirements:
- Ability to focus on computer monitors for extended periods
- May work from a seated position for extended periods
Work at Home Requirements:
- Quiet and professional workplace free from noise (kids, pets, etc.)
- High speed internet access with minimum speed of 50 mbps
- A chair and flat surface or desk to work from
Shift:
Monday - Friday
10:30AM - 7:00PM CDT
The pay range for this role is:
18.00 - 21.00 USD per hour (Remote - United States)