About Fellers, LLC

Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S.  In 2021 Fellers was purchased by APG, a San Francisco based Private Equity firm.   Since this time, Fellers has invested heavily in their business and has expanded into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers.  This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering.  Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service. 

About the role

The Printer Installation Technician is responsible for identifying, recommending, and implementing effective installation, technical repair and maintenance solutions for customers. This role will execute field installation and and maintenance on wide and large format machines to ensure efficient services and solutions at our customers' sites. The Installation Technician may also handle other administrative and technical support tasks.

What you'll do

• Assemble and install Wide and Large format machines 
• Accurately diagnose, repair, and maintain wide and large format hardware as well as software, ensuring optimum operating conditions based on the manufacturers published electrical and mechanical specifications 
• Record service calls including materials and resolutions in designated system 
• Participate (remote and on-site) in customer site visits and meetings with the customer to complete accurate site surveys 
• Prepare and maintain operational reports to ensure accuracy and efficiency 
• Travel to customer locations to install, maintain and/or remove large and wide format equipment 
• Maintain customer hardware and software by responding to emergency service requests including diagnosing problems, completing repairs and/or recommending solutions 
• Maintain established departmental processes; recommend procedural or policy changes to improve operations. 
• Continuously update job knowledge by completing required training and re-certification; participate in educational opportunities 
• Build and foster sound relationships with internal and external customers and vendors 
• Provide customers with clear proactive information on service issues.

Qualifications

• 3-5 years of related field and technical wide or large format printing services/facilities experience, including experience installing, maintaining, removing and placement of large and wide format printers and copiers 
• Professional, business-level written and oral communication skills including interpersonal skills that yield positive results 
• Proficient problem-solving and conflict-resolution skills that yield positive results 
• Proficient experience with Adobe and Microsoft Office tools including Word, Excel, Outlook, and PowerPoint 
• Familiarity with RIP software such as Onyx, Firey, Flxi and so on

Physical Requirements

• Ability to lift, push and/or pull up to 100 pounds
• Ability to travel domestically as needed to meet customer demands (travel up to 85%) 
• Must be able to work from a seated position for extended periods
• Provide technical support by phone or remote internet as well as on-site