About Fello:

Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market.

With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be.

About You:

• You are a proactive, customer-focused professional with exceptional communication skills and a passion for helping clients succeed. You are dedicated to continuous improvement and are motivated to provide the best possible customer experience.
  
  Real estate experience is a must: You have a strong understanding of real estate and SaaS, and can easily build relationships with clients and internal teams.

You Will:

• Proactively drive adoption, net retention, and expansion revenue
• Collaborate with Account Executives and Solutions Team to create an amazing, personalized onboarding experience
• Go above and beyond to provide a best-in-class training, strategy, and upgrade suggestions to drive customer success
• Develop relationships with clients and facilitate communication between customers and internal teams
• Conduct quarterly business reviews and strategize with clients to meet their evolving needs
• Monitor customer usage and engagement to identify areas for improvement and provide solutions
• Encourage satisfied clients to provide testimonials, case studies, or referrals that can be used to demonstrate our value and attract new clients
• Collaborate with Product teams to share customer feedback and insights to inform product development and improve overall customer success

You Have:

• A proven track record in customer success, account management, or a related field
• Strong understanding of SaaS and marketing best practices
• Excellent communication and interpersonal skills
• The ability to multitask and manage competing priorities
• A strong commitment to customer satisfaction and continuous improvement

Our Benefits:

• Competitive Compensation: Attractive salary and benefits package.
• Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.
• Professional Growth: Opportunities for career advancement and professional development.
• Health & Wellness: Comprehensive health, dental, and vision insurance plans.
• Paid Time Off: Generous PTO and paid holidays to recharge and relax.
• Collaborative Culture: A supportive team environment that values innovation and collaboration.
• Equity Options: Opportunity to own a part of Fello and share in our success.
• Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.