FieldPulse is a fun, dedicated, and growing team that is building modern applications for small home service businesses (plumbers, electricians, HVAC, specialty contractors, etc.) to help organize and run their business operations.
We’re hiring a Renewal Specialist to drive retention, revenue growth, and pricing consistency across our customer base.
We’re looking for a tenacious, data-savvy Renewal Specialist to take full ownership of our customer renewal strategy. This is a brand-new role on our Account Management team, designed to increase net retention by expanding contract coverage, identifying price optimization opportunities, and locking in steady, strategic growth each month.
Where You'll Work:
Full-time, in-office at our headquarters in Dallas, TX. You’ll be part of a collaborative, no-ego team that moves fast and builds big.
What You'll Do:
- Renewal Strategy & Execution: Take complete ownership of the monthly renewal process, from account identification to contract execution.
- Contract Coverage Expansion: Audit and identify all active customers not under contract and create a plan to bring them into agreement—either directly or in partnership with Customer Success.
- Pricing Optimization: Evaluate accounts for pricing consistency, identify where small increases are warranted based on time since last adjustment, and recommend when to hold pricing for growth potential.
- Negotiation & Customer Communication: Lead renewal conversations with confidence. Negotiate pricing, handle objections, and reinforce FieldPulse’s value—especially with legacy customers or those receiving heavy discounts.
- Data-Driven Decision Making: Analyze account data and support history to inform renewal strategy, balancing revenue growth with retention risk.
- Cross-Functional Collaboration: Work with CS, Support, Finance, and Sales to execute contracts and manage customer needs—without relying on hand-holding or layers of approvals.
- Forecasting & Reporting: Maintain accurate records of renewal status, risk, and revenue projections in Salesforce.
What We’re Looking For:
- 3-5+ years of experience in B2B contract renewals, account management, or inside sales preferred with a proven track record of hitting retention and upsell goals.
- Strong negotiation and objection-handling skills—you’re comfortable navigating tough conversations and turning them into win-win outcomes.
- Autonomous work style—you take full ownership of your function and run with it.
- Analytical mindset—you can spot patterns, use data to justify decisions, and make calculated tradeoffs.
- Experience working with legacy accounts, underpriced segments, and support-heavy customers to drive long-term value and fair pricing.
- Confidence using tools like Salesforce, Google Workspace, and eSignature platforms. Bonus if you’ve used Gong or Salesloft.
- SaaS experience preferred, especially in subscription billing or customer lifecycle management.
Why This Role Matters:
We’re entering a new phase of growth at FieldPulse—and contract consistency, pricing strategy, and retention are key to our long-term success. This isn’t a support role or a task list role. It’s a high-ownership seat with the opportunity to directly influence our bottom line every single month.
If you're looking for a chance to leave your mark, work with autonomy, and help define how we scale retention—this is your shot.
What We Offer:
- Covered Medical Insurance
- Dental & Vision Benefits
- Paid Parental Leave
- Fun, fast-paced startup culture- you’ll be able to work on projects that make a huge impact
- Catered Lunches Monday-Friday
- Class Pass, Netflix, HBO, Hulu, and Peloton subscriptions
- 401k
- Transparent career growth, professional development, and promotional opportunities