About Firegang Dental Marketing

Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for over 10 years. Our clients are primarily dentists and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more.

Client Onboarding Administrative Assistant 

Role Overview

We’re seeking a detail-oriented and proactive Client Onboarding Administrative Assistant to help streamline the onboarding process for new clients. This is a client facing role, focused on ensuring all clients are onboarded into our internal systems, collecting all necessary documentation and facilitating communication between client and internal teams to ensure a smooth transition into the company. 

Roles and Responsibilities

System Setup and Data Entry

- Enter new client information in company database.

- Set up client accounts in Company Softwares.

- Oversee client page in CRM and update with all add-ons and relevant details.

- Follow up to obtain all intake forms and offer to set appointments for completion over the phone.

Documentation and Communication

- Review sales calls, take notes with timestamps.

- Enter  notes into the database.

- Join client meetings as needed

Key Skills and Competencies

– Experience in client onboarding, account setup, or client success roles

- Strong organizational skills and attention to detail.

- Excellent communication and follow-up abilities.

- Proficiency in using CRM systems, Teamwork, and other related software.

- Ability to work independently and as part of a team.

This role is crucial for ensuring a seamless onboarding experience for our clients and setting the foundation for their successful engagement with our services.