About FireHydrant

FireHydrant is the only full-cycle incident management platform that drives reliability. It replaces siloed knowledge, disparate tools, and homegrown processes with a fully automated, customizable platform, enabling teams to efficiently and consistently respond to incidents—and, most importantly, learn from them. That’s why the world’s most innovative engineering teams, including Spotify, Snyk, and 1Password, choose FireHydrant to build and scale their incident management programs.

Backed by Menlo Ventures, Work-Bench, Harmony Partners, and Salesforce Ventures, we’re building the future of reliability from remote offices across the U.S. Join us.

The Role

As a Senior Product Manager at FireHydrant, you will own and drive the vision for your area of the product, ensuring we deliver impactful solutions that improve incident management and alerting for our customers. You will collaborate closely with engineering, design, and customer-facing teams to shape and execute the roadmap, balancing customer needs with business priorities. Our product management team focuses on continuous learning, leveraging qualitative and quantitative insights to refine our strategy and build enterprise-ready, API-first solutions that scale with our customers.

What You'll Do

• Define and communicate the product vision, collaborating with stakeholders to plan and prioritize roadmap initiatives that drive impact.
• Partner closely with engineering and design to deliver high-quality solutions, ensuring alignment across sprints and quarters.
• Engage with customers to uncover pain points and unmet needs, translating insights into clear, actionable work for the engineering team.
• Synthesize qualitative, quantitative, and competitive research into strategic recommendations, sharing learnings across the organization to drive alignment.
• Work with go-to-market teams to successfully launch product changes, ensuring a smooth transition from development to adoption.

What We’re Looking For

• 5+ years of product management experience with a proven track record of shipping impactful products.
• Strong written and verbal communication skills—you can break down complex problems into clear, actionable steps.
• A strategic thinker—you effectively communicate product decisions, strategies, and rationale to engineers, stakeholders, and sales teams.
• A data-driven mindset—you have deep experience working with both qualitative customer insights and quantitative data to inform decisions. You’ve conducted user research, run A/B tests, and have collaborated closely with design researchers and analysts to shape the product experience.
• A solid understanding of the technical architecture of complex web applications, enabling you to collaborate effectively with engineering teams.

Why Join FireHydrant?

At FireHydrant, we’re building more than a platform—we’re creating a team where everyone can thrive.

Life at FireHydrant

• Remote-First Culture: Work from wherever you thrive best, with team members spread across the U.S.
• In-Person and Virtual Connection: We gather as a company once per year, and team-specific gatherings happen 1-2 times annually (safety permitting). Throughout the year, we host virtual events to keep the camaraderie alive.
• Tools for Collaboration: We use Slack, Zoom, and Google Workspace to stay connected and productive.
• Kind Candor: Honest communication, delivered with kindness, is at the core of how we work together.
• Transparency and Equity: We share information openly and value contributions from everyone, regardless of title or experience.
• Shared Values: Trust, integrity, and a commitment to continuous improvement guide everything we do.

Benefits

• Health Coverage: 100% employer-paid health, vision, and dental premiums for employees, plus 85% for dependents.
• Buy-Up Plan Option: Additional coverage is available through a buy-up plan, which you can opt into at a shared cost.
• Unlimited Vacation and Minimum Time Off: A minimum of three weeks off annually, with sustainable working hours to ensure a healthy balance.
• Home Office Stipend: Customize your workspace to set yourself up for success.
• 401(k) Match: Plan for your future with our competitive retirement savings match.

Compensation

The salary for this role is $215,000.00 per year.