Who We Are

First Fed is a local community bank on an exciting growth trajectory with 17 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes.  

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!  

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!  

Our Values

Optimism:  We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative:  We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect:  We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth:  We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership:  We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position purpose:

Perform duties related to bank document management functions and item processing ensuring data integrity and mitigating monetary losses.

Essential Functions:

·         Accurately perform all duties related to document management functions and processes.

·         Perform all assigned duties related to item processing to support internal and external customers in scanning and balancing.

·         Process incoming and outgoing mail, including various courier services and delivery channels.

·         Fulfill supply orders across the association, including monitoring of inventory.

·         Follow procedures to protect First Fed from incurring losses.

·         Work with other departments to balance necessary general ledger and customer accounts.

·         Carry out all duties related to check capture functions.

·         Uphold First Fed’s Customer First commitment to provide excellent customer service.  Share in the cross-selling of First Fed’s products and services.

·         Develop/maintain working knowledge of First Fed products, policies/assigned procedures and assigned systems, as well as various banking industry programs). 

·         Perform other duties as assigned.

Requirements:

• High School Graduate or equivalent
• Deposit Support Specialist I typically requires one (1) year of experience in a customer service role.
• Deposit Support Specialist II typically requires two (2) years of experience in the department and may have other responsibilities of a more complex nature.
• Deposit Support Specialist III typically requires two (2) or more year’s department experience and had the ability to handle more complex assignments. Assist supervisor by supporting training of new Document Management Technicians. May serve as Team Lead and back-up for supervisor when supervisor is absent from the worksite. 

Additional qualifications:

• Excellent verbal and written communication skills. 
• Excellent interpersonal skills
• Ability to work effectively, both independently and in a team environment.
• Strong organizational and problem-solving skills (problem-solving is not a DM Tech 1 expectation)
• Strong 10-key and accurate data entry skills. 
• Basic computer skills including MS Office software (Excel, Word, Outlook)
• A valid Driver License is required. 

Physical Requirements: 

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines, folding machines, scanners, postage equipment, company vehicle and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person, electronically and on telephones.  Work activities involve combinations of sitting/standing for extended periods. The work requires the ability to pick up and transport boxes and packages up to 40 pounds. 

Pay Range

• The pay range for this position is $18.00-$30.60

• The typical hiring range for this position is $18.00 – $20.66
• The incentive plan for this position is the Support Staff Incentive plan. It is paid out quarterly with a 5% target payout.

• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more!  Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers 

As a community Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

First Fed invites all qualified interested applicants to apply for our career opportunities.  If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources  via sierra.stack@ourfirstfed.com or call 360-417-3182.  Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process.  Messages left for other purposes may not receive a response.

We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.