Who We Are

Superior Customer Service

At First Service Bank, service is our middle name. We strive to exceed our customers’ expectations by creating a remarkable customer experience daily.

Our associates are relationship-builders who work to understand our customers’ needs.

Position: Mortgage Client Care Specialist

First Service Bank, honored as one of Arkansas’ Best Places to Work for six consecutive years (2020–2025), is looking for a Mortgage Client Care Specialist to join our dynamic team.

This is a fantastic opportunity for someone who enjoys being a steady, reliable guide for clients navigating the mortgage process. As a Mortgage Client Care Specialist, you’ll be a friendly voice and organized mind behind the scenes while keeping communication flowing, documentation on track, and clients informed every step of the way. This individual will also be cross-trained in construction lending, giving you a chance to expand your skills and contribute to specialized operations. If you’re detail-oriented, service-driven, and thrive in a collaborative environment, we’d love to meet you. This position is open to candidates located near any First Service Bank branch and offers the ability to work from the branch closest to them within a 30-mile radius.

What You’ll Do:

• Be the go-to contact for mortgage clients, guiding them through the loan process.
• Coordinate communication between clients, loan officers, underwriters, and closing agents.
• Manage loan documentation and ensure timely follow-up.
• Support construction lending by handling draw requests and inspection coordination.
• Uphold compliance standards and contribute to operational efficiency.
• Represent First Service Bank in the community and promote our full range of services.

 You’re Perfect for This If You:

• Love helping people and making their experience smooth and stress-free.
• Have a knack for staying organized and juggling multiple tasks.
• Enjoy collaborating with a team and communicating clearly.
• Are comfortable with technology and learning new systems.
• Have experience in mortgage lending, banking, or customer service.
• Want to grow your career in a supportive, community-focused environment.
• Have 1–2 years of experience in mortgage lending, banking operations, or customer service. We’re open to training individuals with strong customer service skills and a passion for learning.

Requirements:

• High School diploma or GED (college degree in related field = bonus points)
• Strong written and verbal communication skills
• Willingness to be cross-trained in construction draw and inspection processes.
• A passion for doing things the right way—and finding ways to make them even better

Why First Service Bank?

We’re more than a bank, we’re a team that cares about community, connection, and continuous growth. You’ll have the opportunity to gain experience, contribute, and grow with a company that values both people and process.

Why Join Us? This position comes with a first-class, comprehensive benefits package, including:

• Employee medical, dental, vision, life insurance, cancer insurance, and long-term disability insurance for less than $75.00 per month!
• Clothing stipends to keep you looking sharp and professional.
• Professional and personal development opportunities to help you grow and advance in your career.
• Tuition reimbursement to support your educational goals.

To learn more about our amazing benefits, visit: www.firstservicebank.com/careers

First Service Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Ready to make a difference and join our award-winning team? Apply now —we’d love to meet you!