About us

We at Focaldata are on a mission to close the "understanding gap" between what organisations believe about people and reality. By leveraging AI, we provide deeper, more accurate insights at a fraction of the cost and time of traditional methods.

We have built an amazing team of research industry experts and great engineers to reimagine what is possible in research. We do impactful work with amazing organisations ranging from well-known brands to life-changing non-profits.

We at Focaldata are on a mission to close the knowledge gap on public opinion. Our superstar research team is the cornerstone of achieving this, and now we’re looking to expand the team. This is a role within the research team to lead on delivering surveys and research projects through our platform.

What you’ll be doing

In this role, you will work closely with our Data Services clients where you will be owning client accounts, running projects end-to-end, and helping clients get the most out of the platform and the research. To do this you will:

• Independently own and deliver quantitative research projects for clients using our proprietary technology platform across a range of sectors and audiences (e.g. political, B2C, multi-market)
• Lead client calls and comms to scope out projects, provide updates during projects and briefings on findings and results.
• Be ultra responsive to client needs and requests — maintain an exceptional level of client service
• Create data tables and other custom outputs for clients using DisplayR.
• Partner with our consulting and analytics teams to deliver large-scale insight projects. And occasionally support with leading these end-to-end projects
• Manage, coach and help to develop researchers in your team
• Own and expand client accounts.

Expectations

• Owns and manages client accounts. Not only running projects for our clients, but owning the relationship. Being the clients first point of contact, understanding their broader needs and priorities, and proactively growing the work they do with us.
• Able to take challenging client research requests from 0 to 1. Takes a vague/knotty research need from a client, and independently turns it into a fully-scoped project that delivers what they need. Thinks creatively about solutions and what would best fit.
• Drives standards and best practice across the team. Being directly involved in improving how we operate as a team. Identifies issues with practices, processes, or standards, and then fixes these. Takes a leading role in the development of people in the team.

Who you are: skills and experience

This is a great role for someone who has built great foundations in their knowledge of quant market research and is now looking to get more ownership and autonomy. You will be a great fit if you have:

• 3-5 years as a researcher in the quantitative market research industry.
• You can help clients see around corners by spotting pitfalls from poor sampling, survey design decisions and then working with them on a pragmatic solution.
• Experience of the full lifecycle for delivering market research projects from survey design through fieldwork and data delivery/outputs.
• Track record delivering high-quality quantitative research across a range of use cases, such as brand tracking, brand lift/health studies, message and ad testing, and segmentations.
• Comfortable scripting and designing surveys to a high standard.
• Eager to learn about a new way of doing research combining proprietary tech with researchers who partner with clients like an extension of their team.
• Experience cleaning raw data and producing data outputs like cross-breaks, and ensuring exceptional quality standards.
• Commercially minded and ready to provide quotes to clients and complete RFPs big and small.

Nice to have:

• Experience with DisplayR.

Who you are: mindset

This will be a great fit for you if you are curious, detail-oriented and goal-driven. You will get a lot of autonomy and trust to flex your critical thinking and deliver exceptional client service. Clients come first, and you’re committed to helping them succeed. You love to help clients see around corners and you’re motivated by their success. In addition, you are keen to learn new methods, technologies, domains, etc. We’re here to support you in all your learning efforts!

Further details

Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation.

We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement! 

The pay range for this role is:

50,000 - 60,000 GBP per year (London)

Please note that this role is predominantly in-office (4 days a week).

Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation.

We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement!