About us

We at Focaldata are on a mission to close the "understanding gap" between what organisations believe about people and reality. By leveraging AI, we provide deeper, more accurate insights at a fraction of the cost and time of traditional methods.

We have built an amazing team of research industry expert and great engineers to reimagine what is possible in research. We do impactful work with amazing organisations ranging from well-known brands to life-changing non-profits. Join us!

We have built an amazing team of research industry expert and great engineers to reimagine what is possible in research. We do impactful work with amazing organisations ranging from well-known brands to life-changing non-profits. Join us! Our team combines research industry expertise and top-tier engineering to reimagine what’s possible in research. We partner with renowned brands and transformative non-profits, driving impactful change. Now, we’re looking for a passionate AI Qualitative Research Lead to join our team and help redefine consumer insight with our AI coworker for research, Focaldata AI.

What you'll be doing:

As an AI Qualitative Research Lead, the role will comprise of:

Customer Success and Onboarding (60%):

• Helping clients with everything from running their first project to getting data and insights.
• Lead trials and onboarding experiences, ensuring customers unlock the full value of Focaldata AI.
• Serve as both a product expert and a trusted qualitative insights consultant to clients.
• Champion customer success strategies to achieve best-in-class retention and expansion.
• Create and refine deployment guides, educational materials, and scalable customer success processes.

AI Product Development (20%):

• Collaborate with Product and Engineering teams to shape our AI coworker’s qualitative research capabilities.
• Engage in hands-on prompt engineering to enhance AI performance across diverse consumer research use cases.
• Provide expert feedback and craft best-practice use cases, advancing the AI’s effectiveness in delivering actionable insights.

Account Management and Sales Support (20%):

• Own and manage late-stage deals in collaboration with the CEO and Head of Growth.
• Take charge of customer relationships from onboarding through their journey with Focaldata AI.
• Drive your own new business opportunities, with confidence in leading demos and sales discussions.

Who You Are

• A Qualitative Research Expert
• A builder, who wants to build a new transformative type of research and business.
• Qualitative consumer research expert.
• 4 years of experience in qualitative research or consumer insights.
• Skilled in translating client objectives into impactful research and insights.
• Excited about pioneering a new way to conduct qualitative research with AI.
• Customer-Oriented:
• Passionate about delivering exceptional client experiences and going above and beyond to solve customer challenges.
• Experienced in building trust and driving retention through hands-on customer success strategies.
• Tech-Savvy & Innovative:
• Fascinated by the potential of AI to transform research and excited to shape an AI coworker for qualitative insights.
• Experienced or interested in prompt engineering and designing user-friendly AI-driven workflows.
• Sales-Oriented:
• Comfortable leading customer demos and supporting sales efforts, with a knack for identifying new business opportunities.
• A Collaborative Communicator:
• Exceptional at verbal and written communication, able to simplify complex ideas for diverse audiences.

Please note that we're a predominantly in-office (4 days a week).

Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation.

We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement!