About SmartSimple & Foundant 

At SmartSimple and Foundant Technologies, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments. 

With the recent merger of SmartSimple and Foundant Technologies, we’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.  

We are seeking a detail-oriented and analytical Customer Success Operations Intern to support our Client Services teams. This internship provides hands-on experience with key business operations, data analytics, and process improvement initiatives. The ideal candidate will be passionate about operational efficiency, data-driven decision-making, and customer success.

Where You’ll Work: 

• This is an in-person role based at our Bozeman, Montana headquarters and requires a regular on-site presence.
• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.  

What You’ll Do:

• You'll support operational initiatives across all Client Services departments, including Client Success, Client Delivery, Client Support, Consulting, Account Management, and Product Education.
• You'll generate and analyze monthly Key Performance Indicator (KPI) reports.
• You'll support the implementation and maintenance of a client health monitoring tool.
• You'll conduct client health data analysis to identify trends and improvement opportunities.
• You'll contribute to the development of client data strategies.
• You'll assist with enterprise data projects, including data cleaning and analysis.
• You'll create and refine bespoke reports for internal and external stakeholders.

What You’ll Need:

• Strong business acumen and interest in strategic business operations.
• Analytical mindset with the ability to interpret and analyze complex data sets.
• Interest in data transformation and exploratory data analysis.
• Proficiency with tools such as Excel and Salesforce (or a willingness to learn).
• Knowledge of business management information systems is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to convey data-driven insights.
• Interest in pursuing a career in business operations, data analytics, or customer success.
• Must be eligible to work in the United States.

What You’ll Bring to our Team Dynamics:

• Adaptive Achievement: You'll take on new challenges with a growth mindset, learning to navigate evolving client needs and business priorities.
• Productive Collaboration: You'll work closely with various Client Services teams, actively supporting team objectives.
• Service Orientation: You'll assist in analyzing client data and generating insights that help improve client experiences and team efficiency.
• Business Insight: You'll develop an understanding of client services operations by working with data, client engagement strategies, and key performance metrics.
• Active Learning: You'll seek out opportunities to expand your skills, gain hands-on experience, and apply feedback to grow professionally.

Why You’ll Love Working at SmartSimple + Foundant:

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. 
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.  
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. 
• We’re committed to your professional and personal development.  With our merger, you'll have the chance to collaborate across teams at both SmartSimple and Foundant, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.  
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals 
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. 
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!  

SmartSimple and Foundant are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. 

Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.