About Foundant

At Foundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments. 

We’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.  

Role Overview

The Director of Professional Services leads the strategy, execution, and continuous improvement of our client onboarding and implementation services. This role is critical to ensuring new clients achieve rapid time-to-value, building the foundation for long-term success and retention. You'll lead a team of implementation professionals, develop scalable processes, and partner cross-functionally to deliver exceptional client experiences during this crucial phase of the customer journey. This role reports to Vice President of Implementation and Support.

Where You’ll Work

• As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive. 
• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.  

What You'll Do

Lead Implementation Strategy 

• Define and execute the implementation strategy for our client portfolio, balancing personalized service with scalable efficiency 

• Establish implementation methodologies, playbooks, and best practices that drive consistency and quality 

• Set team goals, KPIs, and success metrics that align with broader business objectives 

• Identify opportunities to improve implementation efficiency, reduce time-to-value, and increase client satisfaction 

Drive Operational Excellence 

• Oversee project planning, resource allocation, and capacity management across all implementations 

• Monitor project health, timelines, and deliverables to ensure on-time, on-budget completion 

• Implement tools, systems, and processes that enable the team to scale effectively 

• Analyze implementation data to identify trends, bottlenecks, and improvement opportunities 

• Manage escalations and remove blockers to keep projects moving forward 

Build and Develop Your Team 

• Recruit, hire, and onboard top implementation talent 

• Coach and mentor implementation managers and specialists, fostering professional growth 

• Establish clear performance expectations and provide regular feedback 

• Create a collaborative, accountable team culture focused on client success 

• Develop career paths and growth opportunities for team members 

Ensure Outstanding Client Experiences 

• Own the client experience from contract signature through successful go-live and handoff 

• Build strong relationships with clients during the critical onboarding phase 

• Gather and act on client feedback to continuously improve the implementation experience 

• Partner with Sales to set realistic expectations and ensure smooth transitions 

• Collaborate with Customer Success to establish clear handoff criteria and health indicators 

Partner Cross-Functionally 

• Work with Product to communicate client needs, implementation challenges, and feature requests 

• Align with Sales on scoping, timeline commitments, and implementation packages 

• Partner with Customer Support to resolve client issues during implementation 

• Collaborate with Marketing on case studies and reference-able implementations 

What You'll Need

• 7+ years of experience in SaaS implementation, professional services, or client onboarding 

• 3+ years managing and developing high-performing teams 

• Proven track record building scalable processes and improving operational efficiency 

• Strong project management skills with ability to manage complex, multi-stakeholder initiatives 

• Excellent communication skills with executive presence and client-facing experience 

• Data-driven approach to decision making and problem solving 

• Experience with implementation methodologies and project management tools 

Preferred Qualifications 

• Background in nonprofit technology, social impact software, or mission-driven organizations 

• Experience implementing grants management, scholarship management, or similar complex software 

• Familiarity with both high-touch and tech-touch service delivery models 

• Understanding of change management principles and organizational adoption strategies 

Key Competencies 

• Strategic thinking with strong execution capabilities 

• Process optimization and operational excellence 

• Team leadership and talent development 

• Client relationship management 

• Cross-functional collaboration 

• Change management 

• Analytical and metrics-driven mindset 

• Adaptability and problem-solving in dynamic environments

Why You’ll Love Working at Foundant:

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. 
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.  
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. 
• We’re committed to your professional and personal development.  With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.  
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals 
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. 
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!  

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. 

Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com