About Foundant, SmartSimple and GivingData

At Foundant Technologies, along with our GivingData and SmartSimple business lines, we are passionate about empowering the philanthropic community. Our collaborative, mission-driven culture is built on trust, innovation, and a commitment to helping our clients succeed. We believe in people-first solutions and strive to make a meaningful impact through our technology and relationships.

We are seeking a dynamic and empathetic Director of Account Management to help lead our client success initiatives across Foundant, GivingData, and SmartSimple. This role is pivotal in nurturing long-term client relationships, driving renewals, identifying opportunities for upsells and cross-sells, and expanding our impact within the philanthropic sector. The ideal candidate will be a strategic thinker and compassionate leader who thrives in a collaborative environment and is committed to team development and client success. This role will report into the Chief Commercial Officer.

Where You’ll Work: 

• As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive. 
• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.  

What You'll Do

• Design and execute account management strategies that foster client retention, growth, and satisfaction.
• Partner cross-functionally with customer success, sales, marketing, and product teams to deliver cohesive client experiences.
• Ability to act as the Executive Sponsor for key customers.
• Utilize data insights to identify trends, risks, and opportunities for client expansion.
• Cultivate trusted relationships with clients, becoming a strategic advisor and advocate for their success.
• Lead and mentor the account management team, fostering a culture of collaboration, learning, and excellence.
• Establish and monitor team KPIs to ensure continuous improvement and alignment with company goals.
• Provide transparent reporting and feedback to senior leadership on client health and team performance.
• Champion a client-first mindset and proactively address challenges to ensure satisfaction and retention.

What You'll Need:

• Proven experience in account management and client success; 5-7 years of SaaS experience required.
• Strong leadership skills with a passion for team development and mentorship; previous leadership experience preferred.
• Strong negotiation skills with proven ability to negotiate successful client renewals.
• Excellent communication and relationship-building abilities.
• Strategic and analytical mindset with a focus on data-driven decision-making.
• Alignment with Foundant’s mission and values, and a commitment to making a positive impact.

Key Performance Indicators (KPIs)

• ARR Growth from Renewals and Expansion
• Net Revenue Retention (NRR)
• Gross Revenue Retention (GRR)
• Customer Health Score
• Team Engagement and Satisfaction Scores
• Client Satisfaction and Net Promoter Score (NPS)
• Renewal Rate

Why You’ll Love Working at Foundant, SmartSimple & GivingData:

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. 
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.  
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. 
• We’re committed to your professional and personal development.  With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.  
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals 
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. 
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!  

Foundant, SmartSimple and GivingData are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. 

Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.