About the role

We are seeking an Operations Assistant to support the day-to-day execution of e-commerce and operational activities across multiple online marketplaces. This role will assist with backend system management, listing support, operational troubleshooting, and cross-functional communication to help maintain smooth business operations.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable working in a fast-paced e-commerce environment. This position requires someone who can follow workflows accurately, handle multiple tasks efficiently, and collaborate effectively with different departments to complete assigned projects and operational tasks.

Key Responsibilities

Marketplace & Backend Operations

• Assist with product setup, listing maintenance, image uploads, and backend content updates across Amazon, TikTok Shop, Walmart, and Shopify.
• Perform routine marketplace maintenance, including reviewing listing accuracy, monitoring images, uploading updated assets, and supporting product launch activities.
• Monitor operational issues, platform notifications, and account health alerts, escalating concerns when appropriate.
• Process operational tasks such as stranded inventory, removal orders, case creation, reimbursement requests, and follow-ups with marketplace support teams.
• Execute assigned tasks in accordance with internal workflows, SOPs, and marketplace requirements.

Cross Functional Collaboration

• Collaborate closely with operations, marketing, customer service, content, and supply teams on daily operational tasks and projects.
• Coordinate backend updates for design projects, including product images, storefront assets, banners, and listing content across multiple marketplaces.
• Communicate task progress, project updates, and operational issues in a timely and professional manner.
• Support process improvement initiatives and contribute to the optimization of operational workflows.

Required Skills and Qualifications

• Authorized to work in the U.S. without sponsorship, now or in the future.
• Ability to work on-site at our Montclair, CA office.
• Bachelor’s degree in Communications, Operations Management, or a related field.
• Strong organizational skills and attention to detail, and ability to manage multiple deadlines.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Self-motivated, dependable, and able to work both independently and collaboratively.
• Basic to intermediate proficiency in Microsoft Excel.
• Bilingual proficiency in English and Chinese is a plus

Preferred Qualifications

• Previous experience in e-commerce operations, administrative support, customer service, or marketplace management is preferred.
• Familiarity with Amazon Seller Central, TikTok Shop, Walmart Marketplace, or Shopify is a plus
• Comfortable learning new systems, operational tools, and platform workflows

Why Bayland Health

• Join a mission-driven team in the growing health & wellness space.
• Gain hands-on experience with major e-commerce platforms and operational systems.
• Opportunities for career growth and internal development.
• Collaborative and fast-paced work environment.
• Work alongside cross-functional teams supporting rapidly growing brands

Salary & Benefits

• $21.00 – $25.00 per hour base pay + performance-based bonus
• Medical, dental insurance
• 401(k) with company match
• Paid time off, sick leave, and holidays
• Free office snacks and drinks

The level, location, job-related knowledge, skills, and experience will determine the compensation offered.

If you’re passionate about health and wellness—even if you don’t meet every requirement—we encourage you to apply.

Bayland Health is an equal opportunity employer committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other status protected under applicable federal, state, or local law.

Bayland Health is a fast-growing wellness company with a portfolio of three nutrition brands—led by our flagship, Micro Ingredients. From superfoods to vitamins, we offer pure, high-quality ingredients trusted by over ten million health-conscious consumers. We are committed to operational excellence, continuous improvement, and delivering a seamless customer experience across all channels.

As a Top 10 seller on Amazon and TikTok in the U.S., we’re driven by innovation, transparency, and a commitment to making wellness simple and accessible. We’re looking for passionate, growth-minded individuals who are excited about the wellness industry and eager to help us take our brands to the next level.