Big Horn Heating and Cooling has been serving Mountain West families and businesses for over 20 years!

With shops in Billings, Cody, Worland, and Jackson, we are the leading provider of HVAC maintenance, service, and installation for residential and commercial customers in Idaho, Montana, and Wyoming. We are looking for top-tier talent to join our team and bring our excellent level of customer service to the community.

We invest in our employees' career development, covering their Journeyman licensing and training/continuing education. We promote our career development philosophy of "learn more, earn more" to all of our coworkers.

We offer an outstanding company culture, a 401(k) program w/ company match, health insurance, PTO, and competitive compensation with SPIFFS.

Position Summary

The Lead Installer is responsible for overseeing and performing the installation of residential and commercial HVAC, plumbing, or mechanical systems. This role leads installation teams, ensures quality workmanship, adherence to safety protocols, and timely completion of projects. The Lead Installer serves as a mentor to apprentices and junior installers while maintaining excellent customer service standards.

Essential Duties and Responsibilities

• Lead and perform installation of HVAC, plumbing, or mechanical systems according to company standards, blueprints, and manufacturer specifications
• Supervise and train installation team members, including apprentices and junior installers
• Schedule and prioritize installation tasks to meet project deadlines
• Ensure all installations comply with safety, building, and code requirements
• Inspect work to maintain quality and identify potential issues before project completion
• Collaborate with project managers, service technicians, and customers to ensure project success
• Maintain accurate documentation of installations, materials used, and service reports
• Operate, maintain, and inspect company tools, vehicles, and equipment
• Provide technical guidance and mentorship to team members
• Troubleshoot and resolve installation challenges on-site
• Communicate professionally with customers, providing explanations and guidance on system operation
• Follow all company policies, OSHA regulations, and manufacturer installation guidelines
• Participate in safety meetings, training, and continuous improvement initiatives
• Perform other related duties as assigned

Qualifications

Education & Experience

• High school diploma or GED required
• 5+ years of installation experience in HVAC, plumbing, or mechanical systems
• Prior experience in a lead or supervisory role preferred
• Technical or trade school training strongly preferred

Licenses & Certifications

• Valid driver’s license with acceptable driving record
• EPA Section 608 Certification preferred (if HVAC)
• Additional certifications (e.g., NATE, manufacturer-specific, hydronics) preferred

Knowledge, Skills, and Abilities

• Strong technical knowledge of HVAC, plumbing, or mechanical system installations
• Ability to read and interpret blueprints, schematics, and technical manuals
• Excellent leadership and team management skills
• Strong troubleshooting, problem-solving, and decision-making abilities
• Proficiency with hand tools, power tools, and diagnostic equipment
• Exceptional customer service and communication skills
• Ability to work independently and manage multiple projects simultaneously
• Knowledge of safety standards, building codes, and compliance requirements

Physical Demands

• Ability to lift up to 75 pounds or more
• Ability to stand, walk, kneel, crouch, and climb ladders or scaffolding
• Ability to work in confined spaces and at heights
• Ability to work in varying indoor and outdoor condition.

Work Environment

• Residential and commercial job sites
• Exposure to mechanical equipment, dust, noise, and temperature extremes
• Field-based work with daily travel between job sites

Schedule

• Typically Monday through Friday
• Overtime, evenings, weekends, and on-call work may be required

Travel Requirements

• Local travel within the assigned service area

Performance Expectations

• Ensure all installations meet company quality standards and codes
• Maintain high customer satisfaction and first-time install success rate
• Lead installation teams effectively and safely
  Complete accurate and timely project documentation

Equal Employment Opportunity Statement

The Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Disclaimer

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.