About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position

About your new role:

As Director of Product Management at Command|Link, you will lead product strategy and execution across our core platform offerings, including ITSM, networking, and monitoring. Command|Link is at an inflection point: we are scaling our platform, expanding into adjacent product lines, and building our own internet infrastructure. We need a product leader who can translate market opportunity into shipped product, drive revenue outcomes, and operate with the speed and ownership of a builder, not a process manager.

This role is for a hands-on product leader who thrives when the path isn’t fully paved. You will work directly with our full C-Suite, top customers, and engineering leadership to define what we build, why we build it, and how it ties to revenue. You will own outcomes, not just scope features.

Key Responsibilities:

Product Strategy & Roadmap Ownership

• Own the product roadmap across ITSM, networking, and monitoring, with clear linkage between product investment and revenue outcomes.
• Define product vision and positioning in close partnership with the founder, sales leadership, and engineering, starting from a multi-year point of view on the market rather than from a backlog of requests.
• Make prioritization calls that reflect both customer pull and strategic platform direction, and defend those calls with data and customer evidence.
• Know when to say no. Individual requests are inputs, not directives. You wait for patterns to emerge across multiple customers before committing engineering resources.
• Establish the operating cadence for how product decisions get made, communicated, and revisited.

Revenue & Customer Outcomes

• Partner directly with the Chief Revenue Officer to align product delivery with pipeline, win rates, retention, and expansion.
• Engage personally with our top customers, not through layers, to validate direction, surface gaps, and pressure-test bets.
• Own the commercial framing of product: pricing, packaging, positioning, and the GTM motion that follows each release.
• Treat revenue as a product metric, not a sales-team metric.
• Be fluent in the gap between what’s shipped and what’s coming. You understand how to give sales the confidence to sell forward on roadmap, and how to make sure the commitments behind that hold.

Execution & Speed

• Lead and grow the product management function by hiring, coaching, and setting the standard for what good looks like.
• Drive disciplined execution: clear briefs, sharp tradeoffs, fast feedback loops, and shipped outcomes.
• Work shoulder-to-shoulder with engineering leadership to compress cycle time without losing quality or strategic intent.
• Move from concept to customer demo in days, not quarters. Rapid prototyping is a core part of how we validate and sell, and you set the pace.
• Hold the line between internal use and customer use. If our own operations team wouldn’t trust it on a hard day, it’s not ready to ship.
• Establish lightweight, durable product processes: enough structure to scale, not so much that we slow down.

Cross-Functional Leadership

• Operate as a peer to engineering, sales, and operations leadership, driving alignment across functions on what we ship and why.
• Be the connective tissue between customer reality, sales motion, and engineering capacity.
• Stay close to the field. Regular alignment with AEs and SEs on what’s resonating in deals, and what isn’t, is part of the job rather than a bonus.
• Represent product internally to the executive team and externally to customers, partners, and the market.

What you'll need for success:

• Direct product management experience in ITSM, networking, monitoring, observability, or closely adjacent infrastructure/ops categories. You’ve built and shipped product that lives in this space, not just consumed it.
• A demonstrated track record of tying product decisions to revenue, retention, and expansion. You can articulate the dollar impact of product choices, not just usage metrics.
• Experience navigating the tension between what sales wants today and what the platform needs long-term, with a history of holding both without losing either.
• Comfort selling forward on roadmap in enterprise deals. You understand the discipline required to make commitments that hold, and the cost when they don’t.
• Experience at companies where PMs were forced to own outcomes, not just scope features. You’ve worked directly with founders, sales leaders, and top customers, and you’ve stayed through real scaling pain rather than parachuting in at maturity.
• Proven experience leading and growing product teams, setting strategy, and operating at the director level or above. Strong instincts for hiring, coaching, and raising the bar.
• Comfortable in deeply technical product domains. You don’t need to write the code, but you need to engage credibly with engineering on architecture, tradeoffs, and platform decisions.
• A pattern of getting in the room with customers rather than relying on secondhand research, and using that signal to shape direction.
• You move fast, decide with incomplete information, and course-correct in flight. You prefer clarity and velocity over process for process’s sake.
• A history of being trusted by sales, engineering, and executive peers. You build alignment through substance, not theater.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.