About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.

As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.

From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.

About the position:

Key Responsibilities include:

• Lead retail performance across the region, ensuring sales, service, and operational goals are consistently achieved across all showroom locations.
• Support the execution of Cullen’s global retail strategy within the region, tailoring approaches where appropriate to local market needs while maintaining brand consistency.
• Monitor regional sales trends, client feedback, competitor activity, and operational insights to identify opportunities for growth and continuous improvement.
• Establish accountability across showroom leadership teams through regular performance reviews, coaching, and KPI management.
• Ensure showroom teams consistently deliver high-quality consultations, strong conversion outcomes, and elevated aftersales experiences.
• Support new showroom openings and regional expansion initiatives, ensuring teams, processes, and client experiences are successfully embedded from launch.

• Lead, coach, and support Showroom Managers and regional retail leaders to strengthen leadership capability, accountability, and team performance.
• Partner with cross-functional teams including Production, Merchandise, Marketing & Brand, Property & Expansion, and People & Culture to ensure retail teams are supported operationally and strategically.
• Support showroom readiness across the region, ensuring teams, stock, systems, and environments are prepared to deliver a premium client experience at all times.

What are we seeking?

• Experience in a multi-site retail leadership, sales, or operations role, ideally within luxury retail, jewellery, or a premium client-focused environment.
• Proven experience leading high-performing retail teams across multiple locations and driving strong commercial outcomes.
• Strong understanding of retail operations, client experience standards, workforce management, and sales performance metrics.
• Demonstrated ability to coach, influence, and develop leaders and teams in a fast-paced and evolving environment.
• Strong commercial acumen, including experience managing KPIs, labour investment, sales forecasting, and operational performance.
• Willingness and ability to travel regularly within the assigned region.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!