Feefo helps both consumers and businesses make the right decisions.  

Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.  

We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.  

We are proud to work with companies, large and small, from household names to local heroes.  

To learn more visit: www.feefo.com, LinkedIn, and Twitter. 

About the role

Reporting to the Director of Engineering, the Technical Lead will play a pivotal role within our product engineering organisation, guiding a cross-functional squad in building scalable, high-quality products that power Feefo’s customer and merchant experiences.

This is a partially hands-on role that blends technical leadership, mentoring, and architectural decision-making. The Technical Lead sets the standard for engineering excellence, drives collaboration across Product and Data teams, and ensures that our systems are secure, performant, and reliable at scale.

What you'll do

• Lead by example and deliver high-quality, maintainable code that supports Feefo’s platform and customers at scale.
• Set the technical direction for your squad, helping the team make sound engineering decisions and continuously improve.
• Coach and mentor engineers through regular 1:1s, technical reviews, and development plans, helping them grow in confidence and capability.
• Work closely with Product to shape ideas into technically achievable and scalable solutions.
• Partner with the Data team to ensure new features generate meaningful insights and measurable outcomes.
• Take ownership of performance, scalability, reliability, and security throughout the design and development process.
• Keep a close eye on delivery performance, looking for ways to reduce cycle times, improve deployment frequency, and maintain code quality.
• Play a key part in our platform modernisation — contributing to architecture discussions, aligning with other Technical Leads, and helping define best practices.
• Bring curiosity and innovation to the table, introducing new tools, frameworks, and ways of working that help the team move faster and build better.
• Support recruitment by reviewing technical assessments, interviewing candidates, and helping grow a strong, diverse engineering team.

Experienced Preferred

• Experience as a senior or lead software engineer in a modern SaaS, MarTech, or data-driven environment.
• Strong proficiency in Java (Spring Framework) – this is essential for success in the role.
•  Frontend experience with React and TypeScript (or similar modern frameworks) is highly desirable.
• Proven track record mentoring engineers and fostering high-performing, collaborative teams.
• Experience leading in an agile, cloud-native environment (Docker, Kubernetes, GCP/AWS).
• Solid understanding of software design principles, testing practices, and CI/CD pipelines.
• Comfortable influencing without authority and aligning technical decisions to business goals.
• Strong communicator who thrives in cross-functional collaboration, particularly with Product and Data teams.

Perks

• Feefo embraces a flexible hybrid working pattern
• Alongside an extensive benefits package, our platform offers a wide range of perks tailored to your needs, including health and wellbeing programs, an electric car scheme, childcare support, and lifestyle options
• Join one of our working groups focused on what matters most to us – charities, CSR, wellbeing and mental health, social events, DE&I, or graduate programs.
• Our enhanced family leave policies are there for you when it matters most, helping you balance your career with life’s biggest moments
• Learning & Development is a big deal here. Whether its chartered memberships, short courses, or career coaching, we’ll help you grow and move forward in your career
• Our performance management process is designed to set you up for success. We’re here to help you achieve your goals and thrive
• Work alongside a passionate and experienced senior leadership team driving Feefo’s growth with innovative products and technology as a force for good
• Be part of a growing global scale-up dedicated to fostering a diverse and inclusive culture where every team member is celebrated
• Feefo offers a referral scheme - employees can obtain a referral bonus for successfully referring new hires to the company

Values

At Feefo, we are committed to creating an environment where authenticity, inclusiveness, and a client-centred approach are at the core of everything we do.

·       Authenticity – We believe in being true to ourselves and our values. We encourage our team members to bring their whole selves to work, fostering a culture of transparency and integrity.

·       Inclusiveness – Diversity and inclusion are not just words for us, they are fundamental principles that guide our actions. We are dedicated to creating a workplace where every voice is heard, and every individual is valued.

·       Client-Centred – Our clients are at the heart of our business. We prioritise their needs and strive to exceed their expectations by delivering personalised, high-quality service in every interaction.

At Feefo, we believe that a diverse and inclusive workplace drives innovation and creativity. We are committed to fostering a culture where everyone feels valued, respected, and empowered.

We welcome applications from individuals of all backgrounds, experiences, and perspectives. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status, nationality, or any other characteristic protected by law. Together, we strive to create a supportive and equitable environment for all