Friendly House, Inc., is a 501(c) 3 non-profit agency located in Phoenix, Arizona whose primary function is to provide a variety of educational and social service programming aimed at addressing the needs of low-income individuals and families, vulnerable populations and diverse communities. Additionally, Friendly House operates a charter school, Academia del Pueblo, with the mission to provide an academic environment which promotes a culture of high expectations to students from diverse cultures. Friendly House was organized in 1920 as the Phoenix Americanization Committee by a group of Phoenix citizens with the assistance of the United States Department of Education. In our 100-year history, the work of Friendly House has resulted in building resilient communities that are helping to spur economic development, stabilize neighborhoods and revitalize our city.

Position Summary

The Bilingual Immigration Case Manager is responsible for assisting clients with the preparation of immigration applications, liaise with relevant government agencies, analyze, review, and organize documents and data, coordinate document production, maintain client contact, and conduct ongoing case tracking and management. Additionally, The Immigration Case Manager is responsible for daily clerical operations. Must have excellent written and oral communication skills, attention to detail, and the ability to multi-task.

Location: Phoenix, AZ (5 days per week, M-F 8AM - 5PM)
Employment Type: Full-Time

Pay range: $18.00 - $22.00 per hour

Job Qualifications:

• High School Diploma or GED
• Bilingual in Spanish (Read and write English and Spanish)
• Two years’ experience working in an office environment

Preferred Qualifications:

• Associate’s degree or at least 2 years of college
• One years’ experience working in a legal office environment

Responsibilities:

• Conduct initial client interviews and collect relevant immigration, family, criminal, and procedural history.
• Assist the supervising attorney or DOJ accredited representative with case assessment, eligibility review, and case strategy.
• Prepare Adjustment of Status (U-Visa, VAWA), I-130 Petitions, FOIAs, Humanitarian Parolees, Employment Authorization applications under supervision.
• Gather, review, and organize supporting evidence required to establish eligibility.
• Prepare immigration forms, declarations, cover letters, evidence indexes, and related correspondence.
• Identify missing information, inconsistencies, inadmissibility issues, or other case concerns and report them to the supervisor.
• Prepare Consular processing cases with the National Visa Center, or United States embassies, as assigned.
• Prepare responses to Requests for Evidence and other government notices under supervision.
• Maintain case files, calendars, deadlines, databases, and regular case status reports.
• Communicate with clients regarding documents, appointments, interviews, case updates, and processing issues.
• Prepare clients for Adjustment of Status and immigrant visa interviews and provide required documentation.
• Conduct legal and factual research using immigration statutes, regulations, policies, and case law.