Solutions Specialist

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

ICP is looking for a consultative, business-development oriented leader to play a critical role in developing, customising, delivering and optimizing our Solutions & Services for clients worldwide.  For ICP the Solution Specialist is a critical bridge between ICP’s clients and our offerings externally, while acting as a primary liaison internally across Growth, Delivery, and Marketing teams, including input on delivery coordination and resourcing. 

The Solution Specialist will lead by influence across all geographies in support of client acquisition, retention, growth and delivery.  The ideal candidate will have consulting, production, and/or operational experience and a breadth of technical and operational knowledge of content operations ecosystems across a variety of industry segments.  This is a senior-level role for a hands-on thinker/doer with a deeply curious nature, a creative problem-solving mindset, an authentic and influential communication style, and a bias for well-considered action.

This role will be based in UK (London preferred), reporting to the Global Solutions Specialist. Travel to client sites, conferences, etc. expected, up to 20%.

How You Will Make an Impact:

Support Growth and Delivery teams:

• Identify Opportunities: One of the key responsibilities is to actively identify business opportunities with both new and existing clients. Solution Specialists should have a deep understanding of the client's industry, challenges, and competitive landscape to identify areas where the consulting firm's services can provide value.

• Articulate Solutions: Once an opportunity is identified, the Solution Specialist should excel at articulating ICP’s existing Solution approaches and refining or tailoring them to ensure that they align with the client's specific needs. This includes crafting compelling proposals, with Services & Solutions input and alignment, that outline the scope, methodology, and expected outcomes of the engagement.

• Propose Value Proposition: The Solution Specialist's role is to clearly communicate the unique value proposition that the proposed solution can deliver, leveraging existing ICP framework for the relevant solution or service. This involves demonstrating how the proposed solutions will address the client's pain points, improve their business, and contribute to their success.

• Win Engagements: Ultimately, the goal is to contribute to the successful acquisition of new clients or the expansion of services with existing clients. Solution Specialists play a vital role in winning engagements by effectively positioning ICP as the best partner to address the client's needs.

• Reduce Reliance on Delivery Resources: An important aspect of this objective is to minimize the need for extensive involvement of delivery resources in the early stages of client engagement. Solution Specialists should be able to create robust proposals and solutions that reduce the time and effort required from delivery teams, ensuring their availability for other projects.

 Collaborate with Service Leadership & Delivery Teams:

• Skills Identification: Identify the necessary resource skills and internal levels required to effectively deliver on client engagements and work with service leadership to identify the right talent.

• Quality & Outcome Assurance: Work with delivery teams to ensure that the activities and deliverables executed during the engagement are aligned to the client’s expectations and support reaching the identified objectives or outcomes.

• Future Phases and Additional Opportunities: Proactively Identify and articulate subsequent solution phases, services or initiatives that will continue to drive the client program forward.

 Develop Trusted Client Partnerships:

• Rapid Trust and Credibility: Solution Specialists should quickly establish credibility and trusted relationships with clients, developing a strong understanding of their business needs, challenges, and priorities. This enables productive conversations, builds confidence in ICP’s expertise, and creates a strong foundation for effective solutioning and ongoing client partnership.

• Clarity and Understanding: It's essential that clients have a clear understanding of the value delivered by ICP at each stage of the engagement. Solution Specialists should facilitate discussions and provide transparent communication to ensure clients are fully aware of the benefits and outcomes achieved through the consulting services.

• Repeat Business: Building trusted partnerships often leads to repeat business and the opportunity to work on multiple projects with the same client. Solution Specialists should aim to secure ongoing engagements and expand the scope of services offered to clients over time.

• Client and Market Insights: Solution Specialists should capture client insights from client conversations around evolving needs, challenges, desired capabilities, and solution requirements. These insights should be shared with Delivery and Service Leadership to inform the continued evolution of ICP’s services, offerings, and capabilities.

 Contribute to Service and Solution Design and Iteration:

• Solution Design Collaboration: Collaborate with Delivery and Service Leadership, as well as other relevant stakeholders, to shape and refine services and solutions, including the supporting technology, integrations, methodologies, and delivery approaches to meet client needs.

• Client Insights Integration: Use insights gathered from client interactions, feedback, and experiences to inform the design and enhancement of Services and Solutions. Provide a client-centric perspective to ensure that offerings are aligned with real-world client needs and expectations.

• Cross-Functional Feedback: Act as a bridge between client-facing teams and internal service and solution development teams. Relay valuable feedback, observations, and suggestions from the field to the teams responsible for designing and improving services.

• Iterative Improvement: Emphasize a culture of continuous improvement by actively participating in post-engagement debriefs and retrospectives. Use data and feedback to identify areas for refinement and enhancemeant in services and solutions, as well as create Case Studies to support future sales efforts.

• Feedback Loops: Participate in feedback loops with Delivery and Service Leadership to facilitate communication between client-facing teams and those responsible for service and solution design. Encourage open dialogue and information sharing.

• Client-Driven Innovation: Encourage and support a client-driven innovation approach where client feedback and needs are central to the design and enhancement of services and solutions.

What You'll Have: 

• Broad understanding of end-to-end content operations, covering relevant operating models, technology, services and capabilities from brief through management and activation.  

• Familiarity with the various types of services provided by to enable content operations, including strategy & consulting, managed content services, and content production and studios, and relevant technology. Able to identify opportunities to bring these together to address client needs.

• Strong working knowledge of content operations ecosystems, with ability to confidently discuss architecture, integrations, data flows, and platform considerations with client technology stakeholders and technology partners.

• Demonstrated experience in content operations and associated technologies, with a proven ability to build credibility with senior stakeholders, navigate business and technical conversations, and shape integrated solutions spanning advisory, technology, implementation, and managed services.

• Strong writing skills to support creation of persuasive proposals, project plans, and other written deliverables.

• Ability to articulate complex ideas clearly and lead discussions with clients, colleagues, and leadership.

• Ability to analyze data to derive insights and market trends to help understand client needs and make data-driven recommendations. 

• Effective problem-solving skills for diagnosing client challenges and designing tailored solutions.

• Basic understanding of project management principles for planning and managing client engagements, ensuring that activities are executed efficiently and effectively.

• Ability to adapt to evolving client needs, industry trends, and internal processes to meet the challenges of a dynamic consulting environment.

How Success Will Be Measured:

• Shape high-quality, differentiated solutions that clearly address client needs and bring together the right combination of ICP services, technology, and expertise. 

• Build credibility and trust quickly with client stakeholders, creating confidence in ICP’s understanding, approach, and proposed solution. 

• Enable effective pursuits and growth opportunities by translating complex business and technical requirements into clear, compelling solutions and recommendations. 

• Collaborate effectively across Growth, Delivery, Service Leadership, and technology partners to develop solutions that are commercially viable, technically credible, and operationally deliverable. 

• Strengthen ICP’s Content Operations proposition by bringing client and market insights back into the business to inform the continued evolution of services, solutions, and capabilities. 

• Reduce unnecessary reliance on Delivery resources during pre-sales by independently leading appropriate discovery, solutioning, and client conversations.