Automation Support Technician

About InterChange Group, Inc.

Founded in 1993 as The Warehouse Company, InterChange Group, Inc. is a regional Third Party Logistics (3PL) provider and developer based in Harrisonburg, VA. With a building portfolio of nearly 2.0 million SF, over 500 acres of prime industrial/commercial land and a staff of highly experienced warehousemen, InterChange is positioned to meet the supply chain and distribution needs of any company.

We offer competitive starting wages as well as a comprehensive benefits package, including:

• Health, Dental and Vision
• 401K Plan with up to 4% Match
• Wellness Reimbursement
• Life Insurance
• Paid Time Off

InterChange is an Equal Opportunity Employer and we value Diversity and Inclusion in our workplace.

Location: Mt. Crawford, VA

Department: Operations

Reports To: Value Added Lead

Overview: The Automation Support Technician assists in maintaining the reliable operation of the facility's automated warehouse systems, including Geek+ AMRs, Mujin robotics, conveyor systems, and related automation infrastructure. This position supports daily monitoring, first-level troubleshooting, preventive maintenance activities, and operational execution to ensure automation systems remain available and productive.

Working closely with the Automation Systems Technician, Operations, IT, and vendor partners, this role helps identify issues, execute recovery procedures, perform inspections, and maintain system readiness while developing deeper technical expertise.

Compensation: $23.25- $25.00

Key Responsibilities- Automation System Monitoring & Support

• Monitor automation system health and respond to alerts, alarms, and equipment faults.
• Perform first-response troubleshooting of Geek+ robots, Mujin stations, and supporting automation equipment.
• Execute established recovery procedures and escalate unresolved issues.
• Assist in maintaining automation uptime during assigned shifts.
• Support robot deployment, charging station management, and traffic flow monitoring. 

Operational System Support

• Assist with monitoring workflow execution through WES and RMS systems.
• Identify operational disruptions impacting automation performance.
• Verify task completion and investigate workflow exceptions.
• Escalate software, configuration, or integration issues to the Automation Systems Technician.

Preventive Maintenance & Equipment Care

• Perform routine inspections of robots, workstations, sensors, infrastructure, and charging equipment.
• Complete preventive maintenance tasks according to established schedules.
• Replace wear items and perform basic repairs.
• Maintain organized spare parts inventories and maintenance records.
• lift 50lbs periodically

Issue Documentation & Reporting

• Document system events, downtime incidents, corrective actions, and recurring issues.
• Capture operational trends and communicate observations to leadership.
• Assist with root cause investigations.
• Support KPI tracking for uptime, throughput, and system utilization.

Operational Support & Training

• Provide floor-level support to Operations during automation interruptions or process changes.
• Assist in training operators on proper interaction with automation systems.
• Promote adherence to automation safety practices and operating procedures.
• Support testing activities during software updates and process improvements.

Qualifications

Required

• Mechanical, electrical, automation, industrial maintenance, or robotics experience.
• Basic troubleshooting and problem-solving skills.
• Ability to follow standard work and escalation procedures.
• Comfortable working with technology-driven equipment and software systems.
• Strong communication and organizational skills.

Preferred

• Warehouse automation experience.
• Experience with Geek+, Mujin, conveyor systems, or autonomous mobile robots.
• Familiarity with WES, WMS, or RMS platforms.
• Preventive maintenance experience.
• Technical certifications or trade school education.

 **Pre-employment background check, drug test, and physical are required**

**All applicants must complete an application to be considered. External applicants use www.interchangeco.com/employment to apply.**