About ISI Claims

Built on integrity, expertise, and unparalleled professionalism, ISI Claims is a full-service investigative and medical case management agency specializing in international worker’s compensation, Defense Base Act, war hazard claims in over 150 countries.

ISI is an Equal Opportunity Employer and makes all employment decisions without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws.

About the role

(Only accepting applications from candidates living in Singapore.)

The Field Case Manager (FCM) is an essential role within the company, serving as the driving force behind effective claims management. The FCM is responsible for assisting the regional medical case management team with all facets claim management. This role demands a high degree of organization, attention to detail, problem-solving skills, persistence, and the ability to thrive in dynamic environments that often require innovative solutions. The FCM must work collaboratively with their team, support staff, and colleagues to uphold and enhance our reputation for quality, excellence, and professionalism.

What you'll do

• Attend Independent Medical Evaluations (IME) appointments
• Assist with Administrative tasks of Claim Management
• Assist with appointment scheduling/logistics and arrangements, such as interpreter, venue, transportation, hotel accommodations, notary, etc.
• Manage claims
• Perform other duties relevant to claims as required/necessary.
• Required travel of up to 2 times a month (company paid) within Asia regions

Reports to: Regional Manager, APAC

Direct Reports: N/A

Pay Band: G

Location: Remote with required travel

Qualifications

• High School Diploma or equivalent
• Investigative Skills
• Communication Skills
• Interpersonal Skills
• Organizational Skills
• Adaptability and Flexibility
• General Medical Knowledge