About Momentum Indoor Climbing

Momentum Indoor Climbing is a community-driven indoor climbing company with locations across Utah, Texas, and Washington. Founded in Utah, Momentum was created to inspire and empower people through climbing, fitness, and connection. Our gyms bring together people of all backgrounds and experience levels to challenge themselves, build friendships, and grow in a supportive environment. With world-class route setting, expert instruction, and a strong focus on community, Momentum is dedicated to helping every climber reach their full potential.

ABOUT THE ROLE

Momentum Climbing Academy is a youth-focused climbing facility designed to support climbers of all experience levels, from first-time participants to competitive athletes. The Academy combines recreational youth programming, camps, birthday parties, public climbing access, and competitive team training within a dynamic and community-centered environment.

The GM is responsible for the overall operation and success of the facility, ensuring a safe, welcoming, organized, and professional environment for participants, families, guests, and staff. They report directly to the Operations Director and are responsible for leading the daily operations of the Academy. The GM also works closely with the Program Director to ensure the successful delivery of youth programs and camps, and with the Team Director to support the needs of the competitive climbing team and overall facility operations.

Success in this role requires strong collaboration across departments while maintaining a safe, high-quality experience for every participant and guest. The General Manager is ultimately responsible for the successful operation of the facility.

ROLES AND RESPONSIBILITIES 

Facility Leadership and Oversight

• Oversee all day-to-day operations of the Momentum Climbing Academy.
• Maintain a safe, welcoming, organized, and professional environment throughout the facility.
• Ensure smooth coordination between youth programming, birthday parties, public climbing operations, and competitive team activities.
• Respond to operational issues, safety concerns, incidents, and customer service situations with professionalism and sound judgment.
• Maintain facility standards related to cleanliness, organization, maintenance coordination, and risk management.
• Ensure all staff consistently follow Momentum policies, operational procedures, and safety standards.
• Collaborate closely with the Operations Director, Program Director, Team Director, Team Head Coach, and Regional Head Setter to ensure consistent communication, operational alignment, and an exceptional participant experience throughout the facility.

Staff Leadership and Development

• Recruit, hire, onboard, train, supervise, and develop Academy staff.
• Build and maintain a positive, accountable, and team-oriented culture.
• Manage staff scheduling to ensure appropriate coverage for front desk operations, youth programs, camps, birthday parties, and public climbing hours.
• Lead staff meetings, training, and ongoing operational communication.
• Provide regular coaching, feedback, performance evaluations, and professional development opportunities.
• Review and approve employee timecards and manage time-off requests.
• Develop staff capable of working across multiple operational areas within the facility.

Youth Programs, Camps, and Birthday Parties

• Oversee the successful operation of all recreational youth programs, camps, birthday parties, and group events.
• Manage program logistics including scheduling, staffing, participant rosters, registration oversight, and customer communication.
• Ensure high-quality participant experiences through strong organization, communication, and staff support.
• Monitor enrollment trends, program participation, and birthday party bookings to support operational and financial goals.
• Respond to parent and participant concerns in a timely and professional manner.
• Support daily program operations by providing staffing coverage and real-time problem solving when needed.
• Maintain strong relationships with participants and families while fostering a welcoming and inclusive environment.

Customer Experience and Community Engagement

• Ensure every participant, parent, and guest feels welcomed, supported, and safe.
• Model exceptional customer service standards for staff.
• Build relationships within the local community and support outreach efforts that promote Academy programs and birthday parties.
• Coordinate with the Marketing Department to support program enrollment and awareness initiatives.
• Support occasional facility events, competitions, and community activities as needed.

Administrative Responsibilities

• Oversee operational systems including scheduling, program logistics, incident reporting, and staff communication.
• Maintain accurate records and ensure clear communication across departments and leadership teams.
• Support budgeting, labor management, and operational planning in partnership with company leadership.
• Ensure effective coordination between programming schedules, staffing needs, and facility usage.

REQUIREMENTS AND PHYSICAL DEMANDS

Experience, Skills, and Certifications

• Bachelor’s degree or equivalent work experience preferred.
• Minimum 5 years of climbing experience with enthusiasm for the sport (experience in bouldering, sport, and trad preferred).
• Minimum 3 years of leadership experience in operations, youth programming, customer service, or staff management.
• Experience working with youth programs, camps, coaching, instruction, or recreation programming preferred.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office, Google Workspace, and scheduling or registration systems.
• Current First Aid and CPR certifications required, or ability to obtain within the first 3 months.

Hours and Availability

• Full-time salaried exempt position, minimum 40 hours/week.
• Evening and weekend availability required.
• Required to maintain regular presence during peak program hours, camps, birthday parties, and public operating times.
• Work is expected to be done on-site with some flexibility for occasional remote hours.

Environmental and Physical Demands

• Comfortable working in a loud, high-energy environment.
• Ability to speak in front of and provide instruction to large groups.
• Comfortable working at height and moving up and down climbing walls.
• Must be able to perform rescues and respond to emergency situations.
• Capable of standing and walking on unstable surfaces for extended periods.
• Able to lift, move, and carry up to 50 lbs regularly.
• Ability to balance, kneel, pull, push, and grasp objects as needed.
• Visual acuity to assess fine details such as harness buckles, knots, and belay techniques.
• Extended periods of sitting or standing may be required in an office or meeting setting.
• Prolonged use of a computer and other office equipment, requiring hand-eye coordination and manual dexterity.

COMPENSATION, BENEFITS, AND PERKS

• Starting salary of $75,000, depending on experience
• Health insurance and 401(k) retirement savings plan (eligibility requirements apply)
• Paid time off (PTO) and holiday pay
• Complimentary membership to all Momentum facilities
• 20% discount on Momentum classes, programs, and retail
• Access to outdoor industry pro-deals