Founded in 1976, the National Association for Healthcare Quality (NAHQ) is the only organization dedicated to healthcare quality professionals, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards.

NAHQ offers the only accredited certification in healthcare quality, the Certified Professional in Healthcare Quality® (CPHQ), extensive educational programming, networking opportunities, and career resources to help our members meet the challenges they face and demonstrate their value.

This role is hybrid, typically onsite 1-2 days/week at our headquarters near O'hare which is blue line accessible and has free parking and easy access from the 90.

Learn more at https://nahq.org

Reporting to the Chief Strategy & Innovation Officer, NAHQ product leader who is both commercially-minded and operation-oriented who can translate strategy into execution across a complex and evolving product portfolio in our newly created VP, Product & Portfolio Operations role.

This role is responsible for owning and operationalizing NAHQ’s full B2C product portfolio, including certification, certification preparation, micro-credentials, learning programs, conferences, workforce development, and offerings yet to be defined, while ensuring alignment with B2B integration opportunities.

You will ensure that:

Our portfolio operates as a cohesive, intuitive product suite

Each offering has a clear value proposition and logical onramp for different customer personas

Product lifecycle management is formalized and disciplined

Monetization strategy is intentional and measurable

Customer experience and UX are elevated to professional, accessible, scalable standards

Innovation scales without operational friction

You will guide product-level revenue performance as well as portfolio accountability and operations.

This is not a curriculum development role. This is not a theoretical product strategy. This is a revenue-oriented product leadership role grounded in execution.

Key Responsibilities include:

Portfolio Growth & Monetization

Define and maintain a multi-year portfolio strategy aligned to enterprise growth objectives

Own product-level revenue performance and contribution margin visibility

Drive pricing, packaging, subscription models, and monetization pathways

Identify growth opportunities, innovation priorities, and rationalization decisions

Lead lifecycle decisions including investment, optimization, repositioning, or sunset

Product Operating System & Execution

Establish formal lifecycle governance from ideation through sunset

Implement structured intake, prioritization, and roadmap discipline

Own product implementation across LMS, AMS, CRM, and related systems

Redesign workflows to reduce execution friction and improve time to launch

Serve as executive integrator during major platform and portfolio initiatives

Customer Experience & Performance

Architect a cohesive, persona-driven product ecosystem with logical onramps

Embed UX standards into product discovery and lifecycle management

Lead portfolio analytics and KPI development

Establish dashboards tracking revenue, adoption, retention, attach rates, and margin

Use performance data to inform investment, reprioritization, and lifecycle decisions

What Success Looks Like (12–18 Months)

Formal product lifecycle framework implemented across the portfolio

Multi-year roadmap established and governed quarterly

Subscription and entitlement models rationalized

Portfolio-level revenue and contribution margin clearly tracked

Improved attach rates and adoption across prep and micro-credentials

Reduced cross-functional friction during launches

UX standards embedded into product development

At least one strategic lifecycle decision executed based on performance data

What we seek:

Experience & Capabilities

10+ years of progressive product leadership with direct accountability for revenue-generating portfolios

Demonstrated success building product management discipline in transitional or scaling organizations

Strong financial acumen, including pricing strategy, margin management, and portfolio economics

Experience leading product within digital learning, credentialing, edtech, SaaS, or platform-based environments

Proven ability to redesign cross-functional operational processes

Data-driven leader comfortable operating in executive decision forums

Preferred Experience

Experience in a professional association or certification body

Exposure to marketplace or ecosystem certification models

Experience scaling products internationally

Familiarity with healthcare workforce or quality disciplines

Experience integrating LMS, AMS, CRM, AI tools, or modern edtech systems