Applicant Requirements

We request that you submit both a resume and cover letter that demonstrates your interest and qualifications for working in a ministry position and the position that you are applying for. You will not be considered without both. Please see requirements below.

About OurCalling

At OurCalling, our work is rooted in the Gospel and powered by innovation. We are a Christ-centered ministry where every job is a ministry position. 

We serve individuals experiencing homelessness and crisis through our Street Outreach and Navigation Center, walking with them on a journey from the streets toward hope, stability, and transformation. We meet each person with grace, accountability, and personalized care. We believe that healing happens through trust, relationship, and the hope of Jesus. Powered by innovation, we go beyond meeting immediate needs to create real solutions that help end homelessness one life at a time. Our commitment is to restoration, not relocation, as we help our neighbors discover a sense of belonging, purpose, and a healthy community. Our aim is to help our neighbors walk with Jesus and take the next steps toward living in healthy community.

Our culture is welcoming, intentional, hopeful, and adaptable. We innovate with courage, serve with humility, and hold firm to the belief that every guest, volunteer, donor, staff member, and partner who walks through our doors is made in the image of God. Our staff is diverse, comprising individuals from various backgrounds and experiences. Grounded in the Gospel, we are committed to loving our neighbors with compassion, accountability, and a dedication to lasting change.

Job Summary:

The Director of Programs provides strategic leadership and oversight of the Programs Department to ensure that OurCalling effectively serves Guests and helps them walk with Jesus and get off the street into a healthy community. This leader oversees the Men’s Care Team, Women’s Care Team, Street Outreach Team, and Placement Solutions Team, ensuring that ministry services are effective, coordinated, and aligned with OurCalling’s mission. The Director works closely with Operations to implement ministry-wide strategies and build systems that support accountability, communication, and excellence across all program teams.

Position Responsibilities:

• Provide oversight for Men’s and Women’s Care Ministers, Street Outreach, and Placement Solutions
• Ensure staff operate in alignment with ministry values, spiritual purpose, and best practices for care and casework
• Cultivate a department-wide culture of unity, clarity, accountability, communication, and collaboration
• Maintain a strong leadership presence by attending team meetings, engaging with staff, and remaining available
• Lead the Programs Team strategically as they accomplish the mission of OurCalling through our 2 questions, “Will you trust the Lord?” and “Will you let us help you get off the streets?” 
• Empower managers to lead effectively, uphold expectations, and ensure team accountability
• Maintain a personal caseload of Guests to stay connected to the daily realities of ministry work
• Ensure accurate reporting and monthly submission of KPIs, qualitative updates, and ministry outcomes
• Replicate the structure, rhythms, and communication patterns of the Leadership Team within all Programs teams and ensure managers do the same
• Lead the development of annual and quarterly team goals and KPIs
• Evaluate team performance monthly, addressing declines quickly through accountability and coaching
• Evaluate direct reports annually according to their job descriptions
• Conduct quarterly evaluations of what is working (best practices) and utilize staff to teach peers
• Manage direct reports and meet with them 1:1 at least twice a month
• Attend direct report team meetings at least twice a month
• Facilitate Program’s Department Meeting
• Maintain and continually update the department’s Playbooks and SOPs
• Lead the charge for our connection to the Continuum of Care (COC) and integrating our teams within the Dallas Homeless response system
• Handle confidential, sensitive information with integrity and professionalism

Education & Experience:

• Undergraduate degree required; focus in social services, psychology, sociology, or related fields preferred
• Minimum 8 years’ experience serving vulnerable populations
• Minimum 3–5 years managing teams in ministry or service environments

Skills & Abilities:

• Demonstrated servant leadership and spiritual maturity
• Strong team-building skills and the ability to encourage, develop, and coach others
• Excellent written and verbal communication skills, with clarity and transparency as core values
• Ability to maintain healthy boundaries with Guests, volunteers, staff, and Partners
• Strong organizational, analytical, and problem-solving skills
• Ability to build, maintain, and evaluate systems, processes, and ministry structures
• Willingness to engage in difficult conversations with grace, honesty, and courage
• Receive feedback well and pursue continual growth

Additional Qualifications:

•  A growing and mature relationship with Jesus Christ
•  Ability to learn and use new technology systems
•  COC knowledge and experience with city Homeless Response Systems

Our Benefits: We offer an excellent Total Rewards benefit package that includes over 3 weeks Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.