Applicant Requirements

We request that you submit both a resume and cover letter that demonstrates your interest and qualifications for working in a ministry position and the position that you are applying for. You will not be considered without both. Please see requirements below.

About OurCalling

At OurCalling, our work is rooted in the Gospel and powered by innovation. We are a Christ-centered ministry where every job is a ministry position. 

We serve individuals experiencing homelessness and crisis through our Street Outreach and Navigation Center, walking with them on a journey from the streets toward hope, stability, and transformation. We meet each person with grace, accountability, and personalized care. We believe that healing happens through trust, relationship, and the hope of Jesus. Powered by innovation, we go beyond meeting immediate needs to create real solutions that help end homelessness one life at a time. Our commitment is to restoration, not relocation, as we help our neighbors discover a sense of belonging, purpose, and a healthy community. Our aim is to help our neighbors walk with Jesus and take the next steps toward living in healthy community.

Our culture is welcoming, intentional, hopeful, and adaptable. We innovate with courage, serve with humility, and hold firm to the belief that every guest, volunteer, donor, staff member, and partner who walks through our doors is made in the image of God. Our staff is diverse, comprising individuals from various backgrounds and experiences. Grounded in the Gospel, we are committed to loving our neighbors with compassion, accountability, and a dedication to lasting change.

Job Summary: 

The Street Outreach Manager leads the Street Outreach Care Ministers by equipping them to do their most excellent work by directing, guiding, and organizing their tasks and goals for the day. We primarily serve the chronically, unsheltered homeless population. Our homeless friends (Guests) are survivors who have experienced vast amounts of trauma. We use resources, services, and relationships to create opportunities for Gospel-centered conversations. We are careful in our interactions to demonstrate to our Guests and volunteers how to live out the truths of the gospel and let the love of Christ control our actions. Meets weekly with the Director of Programs and other Program Managers. This position will collaborate with other agencies and businesses in regards to street outreach (Continuum of Care, police, other non-profits).

Job Responsibilities:

• Lead Street Outreach meetings
• Team Huddle, 1-on-1 Meetings, Annual Reviews
• Lead, manage, and hold Street Outreach staff accountable related to achieving OurCalling’s mission and team key performance indicators
• Train Street Outreach Team new hires
• Responsible for volunteer ride-alongs with Street Outreach Care Minister teams
• Provide strategy for the Street Outreach staff in terms of rideouts to predetermined sectors within Dallas County
• Manage app reports and hotline calls daily and assign to team members
• Oversee Street Outreach resource inventory
• Manage expense and PTO submissions by Street Outreach team members
• Manage Street Outreach Team collaboration with Placement Solutions Team to ensure their compliance with placement protocols related to exit plans for Guests who are seeking to get off the streets
• As a part of the larger OurCalling team, collaborate with other departments to meet needs of Guests
• Advise and advocate for homeless Guests who are navigating social services in Dallas to escape the streets, while walking together through the process
• Model and teach team how to track and record relationship-building case notes through in-house case management system
• Actively encourage personal self-care to remain fresh and strong as a minister to our Guests
• Manage SOT vehicles and their whereabouts

Education & Experience: 

• Bachelor's degree, required; concentrations in psychology, counseling, sociology, social work, philosophy, theology or other similar degree programs, highly preferred
• Experience working with people who have mental illness, addictions, significant trauma, and/or medical issues, required
• Experience leading multiple team members, highly preferred 
• Three years of related lived experience or outreach and compassion ministry experience, required
• Experience in pastoral care toward those struggling with addiction, mental illness, abandonment, homelessness and poverty, preferred

Skills & Abilities:

• Knowledgeable of the Bible and comfortable witnessing, discipling, and encouraging others
• Comfortable leading a small group of volunteers
• Resolve conflict that may occur between team members
• Direct staff towards achieving OurCalling and Street Outreach Team goals and objectives
• Demonstrable track record of maturity, integrity, taking personal initiative, being flexible in a busy and fast-paced environment as a trusted leader, working effectively across the department lines
• Able to lift at minimum 15 pounds, drive a van, walk long distances, use an iPad to track case notes, and willing to help Guests with hygiene challenges
• Ability to execute trauma-informed care, preferred
• Humble with the ability to listen well and accept constructive feedback from ministry members

Additional Qualifications

• Upholding a close and growing relationship as a disciple of Jesus Christ

Our Benefits:

We offer an excellent Total Rewards benefit package that includes over 3 weeks’ Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.