Who We Are 

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers. 

What You’ll Do

The Operations Specialist plays a key role in supporting operational efficiency, standardization, and continuous improvement across the organization. This position reports to the Manager, Technology Operations and works with stakeholders across PCMI to review, document, and enhance business processes.

In this role, you will:

• Collaborate with operations leaders to determine goals for the department, prioritize initiatives, and coordinate efforts that meet the needs of the organization.
• Build and maintain strategic relationships with key stakeholders, vendors, and individual contributors.
• Serve as an advisor on operational best practices, promoting operational excellence and enforcing the adoption of compliance-related policies and procedures.
• Lead operational improvement projects by translating business needs into clearly defined, scalable, and sustainable process enhancements.
• Document technical knowledge, troubleshooting runbooks, resource utilization, and business workflow insights for internal teams.
• Spearhead and oversee root cause analysis documentation.
• Partner with technical leaders across the organization to implement mature, scalable processes that enhance productivity, efficiency, and effectiveness.
• Advocate and provide guidance for the adoption of best practices in technical operations, ensuring that all technical teams adhere to consistent policy and standards.
• Facilitate the seamless implementation of operational changes across technical teams and business units, ensuring consistent application and successful integration. Continuous Improvement: Monitor the success of cross-functional initiatives, refining strategies and processes to support ongoing operational excellence and adaptability.
• Monitor and document process changes, strategies, and lessons learned, iterating as necessary to ensure optimal performance and support continuous improvement.
• Perform point in time data analyses to provide supporting detail for key problem areas.
• Create reports for governance purposes that can be run on a recurring basis.
• Distill reports down to the key findings, prepare content for presentations and, on occasion, present findings to senior leadership.

What You’ll Need to Join Our Team

• Bachelor’s degree in Business Administration or related field or equivalent work experience.
• 3-5 years of experience contributing to operations, process improvements, or a similar role/function.
• Demonstrated ability to drive projects across an organization.
• Familiarity with Jira, Smartsheet, Trello, or other Project Management tools.
• Proficient with Microsoft Office Suite or related software.
• Experience with analytic tools such as Tableau and/or Power BI preferred.

Why Work For Us

• Competitive Compensation from $50,000 -$60,000
• Comprehensive Benefit Package**
• • Health, Dental & Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Short & Long Term Disability Insurance
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary Accident Insurance
  • Employee Assistance Program
  • 401k with generous Company Match
  • Commuter Benefits
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Paid Parental Leave
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs
• Office in Park Ridge, IL - Convenient location to Blue Line

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

**Eligible to enroll the first day of employment for immediate coverage.

Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area. 

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