Want to deliver tech with purpose, with people who care?

Join us in our mission to create solutions that help keep children safe online.

Who are we?

Headquartered in Perth, Australia, with offices around the world, Qoria is an ASX-listed global leader in child digital safety technology and services. We are a purpose-driven business operating under the Linewize brand in North America and Asia Pacific, the Smoothwall brand in the UK, the Qustodio brand in EMEA, and Qoria LK in Sri Lanka.

Our solutions are used by schools, school districts, and parental communities to protect children from harmful online content, identify students at risk based on their digital behaviours, and help teachers maintain focus and safe learning environments in the digital classroom. Today, 30,000 schools and 7 million parents rely on our solutions to help keep 25 million children safe across 180 countries worldwide.

What’s the opportunity:

The role of an Customer Success Operations Administrator is crucial for optimising sales and customer success processes. The responsibilities encompass a wide range of tasks, from managing projects in operations to facilitating strategies for the customer success and sales teams. Here is a list of duties and responsibilities for our Customer Success Operations Administrator:

Here’s how you’ll do it:

CRM and other system (Customer Relationship Management) Administration:

• Oversee the usage and maintenance of the CRM system to ensure accurate and up-to-date data.
• Customise the CRM system to align with sales and customer success requirements.
• Oversee other systems to support customer success and sales: Which carries out ongoing risk analysis of customers in order to drive satisfaction and retention.
• Train sales and success teams on CRM best practices and data entry.
• Oversee the dashboards & reporting to support Regional Operations manager report on sales and renewals forecast in the business

Delivering change within sales and success organisation:

• Delivering effective change within the organisation & delivering in collaboration with stakeholders.
• Identify and manage project risks and develop risk mitigation strategies.
• Identify areas for process improvement and implement best practices for future projects.
• Establish and maintain effective communication channels with project stakeholders.
• Provide regular project updates and reports to stakeholders, ensuring transparency.
• Address stakeholder concerns and manage expectations throughout the project.

Cross-Functional Collaboration:

• Collaborate with different departments (e.g., Marketing, Support, Projects, Product, Finance, Operations, Project Management ) to align goals and initiatives.
• Facilitate effective communication between sales and other teams to ensure smooth operations.

Process Management:

• Provide sales and success teams with tools, resources and dashboards to enhance their effectiveness.
• Analyse data and performance metrics to identify areas for improvement for the teams.
• Develop and implement processes and workflows to streamline the sales/success cycles.

Stay Updated on Industry Trends:

• Keep up to date with industry trends, best practices, and advancements in sales and customer success.

A successful Customer Success Operations Administrator is adaptable, data-driven, and focused on fostering a culture of continuous improvement within the sales and customer success team

What you will bring:

• Proven expertise in leveraging HubSpot as the single source of truth to manage data across Sales, Marketing, and Service.
• Ability to translate high-level business goals into scalable technical workflows, anticipating challenges and pivoting systems as required.
• A strong commitment to accurate CRM data, with experience building custom reports and dashboards to monitor KPIs and pipeline health.
• High tenacity for investigating systems, managing third-party integrations, and executing data cleansing to ensure a seamless tech stack.

What you have:

• Very high level of business acumen
• Excellent communication and presentation skills
• Ability to quickly build relationships
• Strong negotiation skills in order to realise the best commercial outcome for the Company
• Organisational and time management skills
• Ability to work and thrive in a high activity and competitive environment
• Ability to work around problems and find solutions

Why choose Qoria?

In this role, you can expect:

• Employee Share Scheme
• Enhanced holiday & family leave
• Tech Allowance
  .... and much more

More importantly, you'll:

Deliver tech with purpose...

As a Customer Success Operations Administrator here, your work truly matters. Your skills, knowledge and ideas will all help children stay safe online. It feels good to do good.

With people who care...

Our Customer Success team is amazing! They’re also amazingly supportive. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.

And a career that you own...

This role offers so many opportunities to expand your skills and grow your career.and as you step up and take ownership to make things happen, you’ll carve out an incredible career.

We'd love to hear from you. Please submit your application if you would like to be considered for this opportunity.