SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2024 our compassionate teams helped 5,824 people including 1,938 children secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Pittsburg, CA

Employment Details: Full time, Non-Exempt, Monday-Friday during business hours

Compensation: $21.75 - 27.00/ hour

About the role: We are seeking a detail-oriented Eligibility Specialist to join our team. In this role, you will serve as a primary point of contact for participants and prospective clients, guiding them through the process of accessing vital social services.

What you’ll do:

• Work with Case Managers to engage participants in need of services and identify potential participants.
• Comprehensive Eligibility Management: Conduct interactive interviews and gather necessary medical, financial, and demographic documentation to verify and determine eligibility for public assistance and SSI/SSDI programs.
• Clearly explain program regulations, eligibility criteria, and client rights and responsibilities to ensure participants are fully informed and compliant.
• Maintain a consistent presence with a dedicated caseload to develop and execute personalized service plans, focusing on proactive outreach for individuals who may not independently seek assistance.
• Assist individuals applying for disability benefits using the eligibility components.
• Initiate paperwork with consumers by filing initial documentation of representation with SSA office
• Write Medical Summary Reports for participant applications
• Accompany participants to appointments at the Social Security Administration and maintain communication with Social Security Administration (SSA) and the California State Disability Department regarding cases
• Coordinate visits to medical doctors, psychiatrists, and other specialists to obtain evidence for case
• Identify other community resources and provide referrals to housing and medical and mental health services
• Maintain records in EHMIS, including progress notes, incident reports, referrals, and psychosocial assessments in timely manner

What you’ll bring:

• 2+ years of experience working directly with individuals experiencing homelessness who have mentally illness and/or are dually diagnosed and knowledge of social service resource systems (SSI, SDI, Medi-Cal, etc.).
• Knowledge of East Bay (Contra Costa and Solano Counties) area social service resources
• Strong interpersonal, oral communication, writing, and computer skills.
• Excellent organizational skills and attention to detail; ability to prioritize multiple tasks and meet frequent deadlines.
• Ability to build rapport with a diverse population, developing trust and conducting interviews in non-traditional settings and unstructured environments

Position Requirements:

• Access to reliable personal transportation required.
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Sutter Health, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

We value diversity

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.