Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself. That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.

The best hotels run on Shiji—day and night.

Your Role

The Sr. Sales Representative is a hybrid role responsible for supporting revenue growth across LATAM & Caribbean through qualified pipeline generation, opportunity progression, and strong CRM data integrity.

This role supports the full sales cycle by identifying and qualifying new opportunities, ensuring accurate pipeline management, and maintaining consistent follow-up and deal progression.

Working closely with Sales, Marketing, and Customer Success, this role helps improve conversion, strengthen pipeline visibility, and support overall sales effectiveness.

What You Will Do

• Business Development & Pipeline Generation
• Proactively identify, engage, and qualify potential customers through outbound prospecting, account research, targeted outreach.
• Generate qualified opportunities aligned with regional booking goals.
• Support development and penetration of priority accounts in target markets, partnering closely with regional sales leadership.
• Qualify inbound and outbound leads through structured discovery.
• Support partner-generated opportunities and co-selling motions.
• Contribute to territory growth through market research and account prioritization.

CRM Governance & Pipeline Management

• Maintain high standards of CRM hygiene and data quality ensuring accuracy, completeness, and consistency across the regional pipeline.
• Manage and support opportunities throughout the full sales cycle, ensuring stage accuracy, timely updates, and consistent follow-up on key deals.
• Support forecast preparation and pipeline review process to ensure visibility and reliability.
• Reinforce opportunity qualification standards and adherence to defined sales processes.
• Coordinate follow-up discipline and action tracking on strategic opportunities.
• Serve as regional support resource for CRM governance best practices.

Sales Process Support

• Support deal progression from qualification through close by coordinating internal follow-ups, maintaining momentum, and ensuring timely next steps.
• Help improve lead-to-opportunity conversion through strong qualification and consistent follow-up.

Cross Functional Alignment

• Partner with Marketing, SDR, Sales and Customer Success to strengthen the lead-to- booking funnel.
• Provide feedback on campaign quality, lead quality and market insights.
• Support continuous improvement of demand generation and conversion effectiveness.

What We Are Looking For (Required Qualifications)

• Minimum 2+ years in Sales Development, Business Development, Sales Operations or related commercial role.
• Bilingual in English and Spanish with strong written and verbal communication skills.
• Experience working with CRM systems (Salesforce preferred; Zoho a plus) and managing pipeline data.
• Strong commercial acumen with an analytical mindset and comfort working with CRM systems, CRM data and pipeline metrics.
• Strong understanding of sales processes, including opportunity qualification, prioritization, and progression.
• Strong understanding of pipeline management and sales forecasting processes.
• Experience supporting consultative or enterprise sales cycles.
• Strong organizational skills with the ability to prioritize and manage multiple workstreams effectively.
• Detail-oriented with a focus on data accuracy, consistency, and reliable follow-up.
• Analytical mindset with the ability to interpret pipeline data and identify trends.
• Ability to work independently with a high degree of ownership and accountability.
• Collaborative, team-oriented approach with strong cross-functional communication skills.

Nice to Have (Preferred Qualifications)

• Experience working across multi-country or regional teams and markets.
• Portuguese language proficiency (written and verbal) is strongly preferred.

Working Environment

• Ability to work Monday–Friday, 08:00–17:00 schedule.
• Ability to work and maintain a hybrid work arrangement, working onsite at least three (3) days per week from Mexico office.

What you’ll get from us

• A creative technology environment with ownership and responsibility.
• Feedback-driven culture where your ideas matter.
• Opportunities for professional and personal growth in a global company.
• Access to learning platforms such as OpenUp, Pluralsight, and GoodHabitz, as well as 40 hours per year dedicated to learning & development during working time.
• A modern, well-equipped workplace in one of our multinational offices.

Interested?

• We look forward to your application, including your possible starting date and salary expectations.