Account Director, Infrastructure Solutions

About SPYRE

SPYRE is a vertically integrated technology consulting and infrastructure advisory firm specializing in data center deployments for some of the world’s largest enterprises. SPYRE partners with clients across the full digital infrastructure stack — Hyperscale, Financial, OEM, Neo-Cloud, and Large Enterprise — to design and broker the capacity and connectivity solutions that power next-generation compute.

About the role

• The Account Director, Infrastructure Solutions is responsible for the health, growth, and retention of SPYRE's existing account base, ensuring clients are fully supported across the full range of SPYRE's infrastructure solutions, while providing sales support, customer success, and project management on active deployments. This role owns the account relationship, staying close to each client's evolving footprint to recognize when their needs extend beyond their current SPYRE services and to bring the right solution forward as those needs arise, whether that means additional colocation capacity, network infrastructure, paths to accelerate deployments, or other SPYRE offerings. Where SPYRE's SVP, Sales is focused on large, complex, strategic transactions, the Account Director, Infrastructure Solutions provides coverage and continuity on smaller-scope and faster-moving needs and serves as the primary point of contact for existing clients throughout the lifecycle of the relationship.

What you'll do

• Own account growth and retention across SPYRE's existing client base — identifying and closing whitespace opportunities to expand SPYRE's full service offering within each account, regardless of which line of business first brought them in. Serve as a primary point of contact for existing accounts, protecting recurring revenue and driving renewal and expansion conversations.

• Support large data center deployments with network services, to ensure connectivity doesn’t become a critical path item.

• Provide sales support to SPYRE Sales Leadership (CEO and SVP, Sales) on active opportunities — particularly smaller-scope, faster-moving deals — helping keep deals moving through the sales cycle to close.

• Identify, develop, and close new customer relationships when opportunities surface, independently or in partnership with Sales Leadership.

• Act as the customer success point of contact after the sale — supporting onboarding and implementation, and serving as the internal escalation and coordination point when implementation issues arise.

• Provide light project management across active deals and implementations — tracking milestones, coordinating internal stakeholders, and keeping deals and projects on schedule.

• Maintain deep working knowledge of SPYRE’s supplier ecosystem — carriers, colocation providers, and cloud/hyperscale partners — to match client requirements to the right solution.

• Support teams with Fiber diligence for site viability

• Maintain Salesforce hygiene across accounts, opportunities, and revenue lines in support of SPYRE’s reporting standards.

Qualifications

• 5+ years of experience in account management, customer success, or business development within colocation, network/connectivity, or broader digital infrastructure.

• Demonstrated ability to grow and support existing accounts, with a track record of identifying cross-sell and expansion opportunities.

• Experience supporting or advancing deals, ideally in a hybrid account management / business development capacity.

• Working knowledge of colocation and network/connectivity solutions and how they fit within broader data center and HPC/AI deployments.

• Strong organizational and project-management skills, with the ability to manage multiple concurrent deals and implementations.

• Excellent communication skills, with the ability to navigate both client-facing and internal stakeholder relationships.

• Comfortable operating as both a supporting player on complex strategic deals and the lead on smaller, self-sourced opportunities.