About the Role – Billing & Finance Assistant

The Billing & Finance Assistant supports the financial and administrative operations of StrongSteps Behavioral Health programs and services. This position is responsible for assisting with billing preparation, payment tracking, financial documentation, reimbursement monitoring, and administrative financial support related to Health-Related Social Needs (HRSN) services, housing assistance, and other agency programs.

The Billing & Finance Assistant works closely with leadership, compliance staff, housing staff, and care management teams to ensure financial records and supporting documentation are organized, accurate, and compliant with agency and payer requirements.

Responsibilities

• Assist with billing preparation and financial record organization
• Track housing assistance payments, invoices, and reimbursement activity
• Maintain organized financial and payment documentation
• Support payment processing and financial reporting activities
• Coordinate with staff regarding missing documentation related to payments or billing
• Assist with invoice tracking, vendor communication, and financial follow-up
• Maintain confidentiality of financial and member information
• Support compliance and audit readiness activities related to billing and payments
• Assist leadership with administrative finance tasks and reporting
• Help maintain accurate electronic financial records and tracking systems

Qualifications

• Strong attention to detail and organizational skills
• Experience in administrative support, finance, billing, bookkeeping, or healthcare administration preferred
• Ability to manage multiple tasks and maintain accurate records
• Comfortable working with confidential financial information
• Basic computer and data entry skills required
• Experience with QuickBooks, spreadsheets, or financial systems preferred
• Knowledge of Medicaid, HRSN, or healthcare billing processes preferred

Employment Details

• Part-Time Position Initially
• Hourly, Non-Exempt
• Starting Pay: $22–$25/hour
• Opportunities for growth within the organization

About StrongSteps Behavioral Health Foundation

StrongSteps Behavioral Health Foundation is a nonprofit, peer-led organization dedicated to improving access to mental health support and essential services across Upstate New York. Our work is grounded in lived experience, allowing us to connect with individuals in a way that is authentic, compassionate, and effective.

We focus on addressing real-life barriers that impact well-being, including access to housing, care coordination, and community-based support services. By meeting individuals where they are, we help them navigate complex systems and build pathways toward stability and long-term success.

Through partnerships with healthcare providers, community organizations, and local resources, we ensure individuals receive the support they need to move forward with confidence.

What We Do

At StrongSteps, we provide services that directly support individuals facing mental health and life stability challenges, including:

• Care management and service coordination
• Housing navigation and support services
• Connections to food, healthcare, and community resources
• Advocacy and guidance through complex systems

Our approach is rooted in peer support principles — we believe lived experience is a powerful tool for building trust, promoting recovery, and creating meaningful change.

Why Work With StrongSteps

Working at StrongSteps is more than just a job — it’s an opportunity to make a real impact in people’s lives every single day.

Peer-Led, Mission-Driven Work

You’ll be part of a team that values lived experience and uses it to guide meaningful, person-centered support.