About the Role – Documentation & Compliance Specialist

The Documentation & Compliance Specialist is responsible for ensuring all member documentation, case notes, eligibility records, and service files meet agency, Medicaid, SCN, and HRSN compliance standards. This position plays a key role in maintaining audit readiness, improving documentation quality, and supporting accurate billing and reimbursement processes across all StrongSteps Behavioral Health programs.

The Documentation & Compliance Specialist works closely with Care Managers, Intake staff, Housing Specialists, and leadership to review records, identify missing or incomplete documentation, and ensure services are properly documented according to organizational and payer requirements.

Responsibilities

• Review member records and case notes for accuracy and compliance
• Verify required documentation for screenings, care management, housing, and support services
• Monitor documentation completion timelines and staff compliance
• Assist with audit preparation and quality assurance activities
• Track missing documentation and communicate corrections to staff
• Support billing readiness reviews and documentation verification
• Maintain organized electronic records and compliance tracking systems
• Assist leadership with compliance reporting and internal monitoring
• Ensure adherence to Medicaid, HRSN, SCN, and organizational policies
• Collaborate with operational and clinical staff to improve documentation standards

Qualifications

• Strong attention to detail and organizational skills
• Experience in healthcare, behavioral health, case management, compliance, or administrative support preferred
• Ability to review documentation for accuracy and completeness
• Strong written communication and problem-solving skills
• Comfortable managing confidential information and sensitive records
• Basic computer and electronic documentation experience required
• Knowledge of Medicaid, HRSN, or social care documentation preferred

Employment Details

• Full-Time Position
• Hourly, Non-Exempt
• Starting Pay: $24–$26/hour
• Opportunities for advancement within the organization

About StrongSteps Behavioral Health Foundation

StrongSteps Behavioral Health Foundation is a nonprofit, peer-led organization dedicated to improving access to mental health support and essential services across Upstate New York. Our work is grounded in lived experience, allowing us to connect with individuals in a way that is authentic, compassionate, and effective.

We focus on addressing real-life barriers that impact well-being, including access to housing, care coordination, and community-based support services. By meeting individuals where they are, we help them navigate complex systems and build pathways toward stability and long-term success.

Through partnerships with healthcare providers, community organizations, and local resources, we ensure individuals receive the support they need to move forward with confidence.

What We Do

At StrongSteps, we provide services that directly support individuals facing mental health and life stability challenges, including:

• Care management and service coordination
• Housing navigation and support services
• Connections to food, healthcare, and community resources
• Advocacy and guidance through complex systems

Our approach is rooted in peer support principles — we believe lived experience is a powerful tool for building trust, promoting recovery, and creating meaningful change.

Why Work With StrongSteps

Working at StrongSteps is more than just a job — it’s an opportunity to make a real impact in people’s lives every single day.

Peer-Led, Mission-Driven Work

You’ll be part of a team that values lived experience and uses it to guide meaningful, person-centered support.