About Switchboard

Switchboard is a growing product studio for internal operations. We work with COOs, CFOs, and ops leaders at companies where the team has become the glue between disconnected systems, manual processes, and spreadsheets that everyone is eager to move on from. We build the custom software, AI-powered workflows, and automations that replace the compromises they’ve learned to live with.

Every partnership starts by understanding how work really moves through an organization, then building the tools that match that reality. We’re a small product-minded firm that takes the work seriously without taking ourselves too seriously. The challenges are real, and the things we build actually make people’s jobs better.

The Role

Our model is prototype-first. Instead of long strategy engagements that produce abstract decks, we lead with something real. You'll be part of the team that makes that possible.

As a Product Designer, you'll work directly inside the Strategy team alongside Business Systems Strategists and Business Analysts, turning what we learn in discovery into prototypes clients can react to, and developers can build from. You'll see your work shipped and used by real operations teams, not filed away on a shared drive.

This isn't consumer apps or marketing sites. It's custom internal tools that help mid-market companies run their operations. B2B software doesn't have to be bland, and we take design seriously here. Clarity comes first, but we aim to bring genuine craft to every interface we build.

What You'll Do

• Own the design layer from discovery to handoff. Translate findings, process maps, and requirements into wireframes, prototypes, and final specs using Figma. Maintain and evolve your files as projects move forward. Developers build from your work without hunting for the right frame or asking a million clarifying questions.
• Work side-by-side with the Strategy team. Partner with Strategists and Business Analysts who are mapping how a business runs. You absorb that context and turn it into something visual. The better you understand the underlying data and workflow logic, the sharper your designs get.
• Participate in workflow interviews and testing. Understand how people actually use the tools you design and iterate from real feedback, not assumptions.
• Build the foundations that speed up future work. Create design systems and component libraries developers can reuse across engagements. Good systems mean the next project starts faster.
• Communicate your decisions. Present your thinking clearly to internal teams and, where it makes sense, directly to clients. Hold a point of view, explain the reasoning, and incorporate feedback without losing the thread.

What Success Looks Like

• Developers build from your files without a million questions. Your components, specs, and annotations are clear enough that surprises are rare.
• Prototypes convert. Teams look at your prototype and say "that's it" before a line of code is written. Prototype projects become full engagements because scoping is sharp, and clients see something real.
• Strategists bring you in early because it makes their work better, not because the process requires it. Your designs make discovery conversations faster and sharper. Helping define a happy path comes as naturally as asking questions to define edge cases.
• Your Figma files are something people want to open. Organized, versioned, and usable by anyone on the team.

Who We're Looking For

• 3+ years designing for B2B software. You understand data-heavy interfaces, role-based views, and the reality of enterprise UX while bringing chances for delight and strong craft to every new Figma.
• You think in products, not pixels. When a Strategist walks you through how a company's approval process breaks down, your instinct is what the interface needs to do, not just what it should look like. 
• Figma mastery. You work efficiently with tools like Auto Layout, build real component libraries, and hand off files that developers actually want to open.
• Strong Design systems experience. You've built them or contributed to them from scratch. You know why consistency matters and how to enforce it without being prescriptive.
• AI in your process is on your mind. You don't have to be a pro, but you're open to evolving with us. Experience or curiosity around tools like Figma Make, Claude Code, or Cursor counts.
• Comfortable with momentum. You make decisions without waiting for consensus, hold yourself accountable to the timelines you agree to, and can work across a few projects at a sustainable pace without dropping threads. We move at a deliberate pace, not a frantic one, but we don't let things stall.
• Your decisions translate to clear narratives and rationale. You communicate clearly with internal teams and, when needed, client stakeholders about your work.

Nice-to-Haves

• Basic understanding of APIs, relational data, or how integrations affect what's possible in the UI.
• Experience working in a consulting or agency environment.
• You've explored AI tools in your own design workflow: generative exploration, documentation, spec writing, or prototyping.

Before You Apply

A few things worth knowing so we’re both making a good call:

• If your process depends on months of research before opening Figma, this will feel uncomfortable. We prototype fast and learn from real-world applicability, not hypotheses that need five rounds of research before anyone sees them.
• Pure UX research or strategy roles are a different muscle. This role produces working prototypes and works with strategy and development to craft buildable specs.

What You'll Get

• Real impact. Your prototypes become the backbone of systems used by growing companies. You’ll see your work shipped and adopted, not filed away in a shared drive.
• A seat at the strategy table. You're not downstream from the thinking. You're in the sessions with our team, the client conversations, and the product decisions, designing with full context.
• Work that moves fast. We deliver in weeks and months. No multi-year transformation programs. You’ll see what you’ve designed become a functioning product quickly.
• A team that builds real things. Strategists, analysts, and developers who ship working products. No consultants producing deliverables for deliverables' sake.
• Remote-first. Anywhere in Canada, with at least 3 hours of overlap with Pacific time being the only requirement.
• Competitive compensation, benefits, and real time off.

Feel like you’re a fit? Apply today ↓

We care about what you’ve actually done, more than whether you check every box. If this sounds like you but your background doesn’t follow a traditional path, we still want to hear from you.