Role Objective

Understand client business problems and translate them into well-defined, commercially viable automation, integration and AI solutions that the technical team can execute with minimal ambiguity or rework.

Key Responsibilities

1. Client Discovery

• Conduct discovery meetings and workshops.
• Understand business objectives, pain points, processes and requirements.
• Identify stakeholders, decision-makers and process owners.
• Challenge the initial requirement where necessary to identify the underlying business problem.

2. Business Process Analysis

• Document AS-IS processes and identify inefficiencies and bottlenecks.
• Design TO-BE processes.
• Identify automation, AI and process-improvement opportunities.
• Define business rules, approvals, exceptions and dependencies.

3. Requirements & Functional Design

• Prepare BRDs, FRDs, use cases, user stories and acceptance criteria.
• Define functional requirements and workflows.
• Document data requirements, integrations and business rules.
• Ensure requirements are clear enough for the technical team to build.

4. Automation, Integration & AI Consulting

• Design functional solutions using workflow automation, n8n, APIs, AI/LLMs, Agentic AI, RAG, chatbots and voice AI.
• Understand API, webhook, authentication and data-mapping requirements.
• Work with developers and Solution Architects to validate technical feasibility.

5. Solution & Presales

• Support discovery-led proposals and solution presentations.
• Define scope, deliverables, assumptions and exclusions.
• Provide inputs for effort estimation and pricing.
• Prepare SOWs and solution documentation.

6. UAT & Delivery Handover

• Define UAT scenarios, test cases and acceptance criteria.
• Coordinate UAT with client stakeholders.
• Track defects and clarifications.
• Ensure approved requirements and functional designs are properly handed over to the development team.

Ideal Candidate

• 4–8 years in Business Analysis, Solution Consulting, Digital Transformation, Automation or Technology Consulting.
• Strong client-facing and analytical skills.
• Excellent process mapping and documentation ability.
• Comfortable discussing APIs, integrations, automation and AI.
• Business-minded and able to translate problems into practical solutions.
• Strong communication and stakeholder management skills.
• Should be a solution thinker, not a documentation-only BA.

Success Measures

• High-quality discovery and requirements.
• Reduced delivery rework and clarification cycles.
• Accurate scope and estimates.
• Strong client satisfaction.
• Successful UAT and handover.
• Identification of meaningful automation and AI opportunities.

About SYSCORT

Syscort is a global consulting and technology services firm based in the UAE, delivering business transformation solutions across MENA, APAC, UK, US, and Europe. We specialize in Treasury & Risk Consulting, Financial Transformation, Data & Analytics, AI & Automation, and Technology Consulting, helping organizations optimize operations, unlock insights, and build future-ready enterprises.