Sr Manager Client Partnerships

About TruX Retail Partner
TruX Retail Partner is a retail solutions company built to work differently. We combine experienced people, adaptable solutions, and forward-thinking technology to help retailers solve complex challenges and execute with confidence.

Sr Manager of Client Partnership

The Sr Manager of Client Partnerships leads daily operations for in-house support teams across assigned brands, ensuring effective workload management, consistent service delivery, and alignment with client and business priorities. This role oversees team performance, quality, and development while partnering with the Director of Client Partnerships, Director of Brand Partnership, and field operations to address operational needs and support successful program execution.

Through servant leadership and collaboration, the Sr Manager of Client Partnerships develops people, strengthens operational processes, and reinforces TruX’s culture of servant leadership and people helping people grow while supporting a high-quality client experience.

Essential Functions:

• Lead and oversee client partnership support functions, establishing operational priorities, performance expectations, and consistent service standards.

• Provide leadership, coaching, and development to Brand Managers and support team members, fostering accountability, professional growth, and succession opportunities.

• Partner with the Director of Client Partnerships and Director of Brand Partnership to align client priorities, resources, service expectations, and operational deliverables.

• Oversee workload distribution, staffing needs, and resource capacity to ensure teams can meet business demands and client commitments.

• Monitor team performance, service quality, and operational metrics; identify trends and implement improvements to strengthen effectiveness and responsiveness.

• Resolve escalated client support, staffing, workload, and execution challenges, coordinating with cross-functional partners as needed.

• Establish and maintain scalable workflows, communication practices, documentation, and reporting processes across assigned teams.

• Communicate operational performance, resource needs, risks, and improvement opportunities to leadership while ensuring alignment with company policies, client requirements, and applicable standards.

Qualifications

• 5+ years of experience in operations, retail merchandising, client support, program support, shared services, or a related field.

• 2+ years of leadership experience managing teams or operational functions preferred.

• Associate or bachelor’s degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.

• Experience overseeing team performance, resource allocation, operational processes, and employee development.

• Demonstrated ability to coach employees, support professional development, and coordinate cross-functional activities.

• Experience with operational reporting, performance metrics, and resource planning preferred.

• Ability to exercise sound judgment, manage competing priorities, and address escalated issues.

Knowledge, Skills, and Abilities

• Strong operational leadership, organizational planning, and execution skills.

• Ability to allocate resources, manage competing demands, and maintain accountability for team performance.

• Ability to develop leaders, establish accountability, and build effective teams.

• Strong coaching, communication, interpersonal, and conflict resolution skills.

• Ability to evaluate performance data and implement practical improvements.

• Knowledge of retail merchandising, client support, and office-to-field collaboration preferred.

• Proficiency in Microsoft Office, reporting tools, and workforce or project management systems.

• Ability to maintain confidentiality and exercise discretion when handling sensitive business, client, and personnel information.

Physical Demands

• Ability to sit or stand for extended periods.

• Ability to travel to client meetings, corporate offices, retail locations, and program operations across assigned markets.

• Occasional lifting of up to 25 pounds may be required. 

Work Environment

• Primarily office-based, with regular collaboration across corporate teams, field operations, and client locations.

• Travel to client offices, retail locations, and company meetings as required to support client relationships, operational oversight, strategic initiatives, and program performance.

Equal Employment Opportunity Statement 

TruX Retail Partner is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other status protected by federal, state or local law.

Disclaimer 

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties at any time in accordance with business needs. Nothing in this job description should be interpreted as creating an employment contract. Employment is at-will, where permitted by law.