Job Description

Role: Member Services Coordinator

Location: Atlanta

Workplace Type: We ask all employees to work a hybrid schedule, with a minimum 2x/week in their local office. We welcome employees to utilize office space more than that where possible.

The Role

The Member Services Coordinator plays a critical role in supporting the teams responsible for providing the ultimate member experience across multiple World 50 Group communities. This role is the foundation of the Memberships team. As an MS coordinator, you would concurrently manage a range of tasks—from ensuring accurate member intel is captured in our CRM system to assisting with high touch, detailed group-related projects. Your attention to detail will ensure our members receive personalized service with exceptional care. 

Member Services Coordinators receive training and support to continually expand their skills. As you master the intricacies of the role, you'll have the opportunity to transition into a dedicated partnership with a single membership community, collaborating closely with the Group Leader to enrich the member experience. If you want to play a role in shaping member experiences, grow your career, and become an essential part of our mission—the World 50 Memberships Team might be for you.

Key Responsibilities

• Work closely with World 50 communities on the execution of all membership activities
• Create and maintain accurate member information in Salesforce that shapes members' experiences.
• Manage special projects and research related to membership communities
• Draft emails and information to be sent to members
• Assist with coordinating event details and logistics, such as name cards, member intel, bios, etc.
• Help Member Services Associates with the preparation and follow-up for member interactions, including but not limited to pre-call research, call notes, check-in meetings, and data input into Salesforce 

Key Requirements

• Bachelor's Degree and 0-4 years of related experience
• Highly organized, creative, and attentive to detail
• Able to manage, prioritize, and complete multiple projects simultaneously
• Flexibility to accommodate different situations and temperaments
• Ability to interact with C-suite executives with confidence
• Strong work ethic and willingness to take ownership of wide-ranging responsibilities
• Solid computer and analytical skills
• Persistence, resourcefulness, drive, and the ability to work proactively and independently
• Excellent communication skills, both interpersonal and written
• The highest standards for quality and service
• Curiosity and a growth mindset

Why World 50 Group?

The World 50 Group Way is our unified cultural framework that defines who we are and how we operate, shaped by insights and input from our associates. It brings together our mission, purpose, values, and DNA to foster a culture of community, collaboration, learning, and lasting impact.

Our DNA - How we show up

• Member Obsessed: Building real connections and helping our members win is what drives us.
• Entrepreneurial: We see challenges as chances to get creative and make things happen.
• Collaborators: We’re stronger together: we share ideas, support each other, and create amazing experiences as one team.
• Learners: We stay curious, keep growing, and never stop learning.
• Humble: We aim high but leave our egos at the door - it’s about progress, not perfection.
• Community: We celebrate wins, hold each other accountable, and have plenty of laughs along the way.

As a purpose driven company, we’re dedicated to building a workplace where people from different backgrounds can do their best work. Our company value One & All, demonstrates our commitment to creating a place where every individual feels seen, supported, and free to bring their whole selves to work. When people feel genuinely valued and included, they’re more engaged and effective. That’s why we focus on cultivating an environment that celebrates difference, empowers connection, and accelerates the success of our members and their organisations.

About World 50 Group

World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. Through curated peer communities, strategic insights, and trusted exchange, we empower senior leaders to navigate challenges, share experiences and create lasting impact. We cultivate community, where leaders go beyond their company, to co-create a future of extraordinary impact.