Axis Portable Air is the industry’s most disruptive and fastest-growing equipment rental company. We deliver and install portable HVAC equipment across the nation, powered by our rapidly growing network of over 45 offices.

Our secret? A people-first culture that rewards teamwork, work-ethic, and taking ownership—literally. With our Team Ownership Program, every employee receives $10,000 in annual company profit units each year making them an owner of the business. When the company wins, you win too.

Job Type: Full-Time, Hourly, Overtime Opportunities
Pay Range: $27.00 – $36.00 per hour based upon experience + Performance & Team Bonus Opportunities

As a Strategic Coordinator at Axis Portable Air, you will play a critical role in managing work orders and delivering a best-in-class customer experience for our national and strategic accounts. This role sits at the center of communication—connecting customers, internal teams, and field operations to ensure fast, accurate, and high-quality service execution.

We’re looking for someone who thrives in a fast-paced environment, takes ownership, and brings both urgency and care to every customer interaction.

What You’ll Do:

Work Order Management:

• Meet and exceed customer expectations by responding promptly to emergency and non-emergency work order requests.
• Manage requests via phone, email, internal software, and customer web-based platforms.
• Track progress, resolve issues, and ensure accurate documentation from start to finish.

Contract & Administrative Management:

• Create, review, and deliver quotes based on customer requests and service needs.
• Manage invoices, billing support, and related administrative tasks.
• Maintain accurate records aligned with customer contract requirements.

Lead Communication:

• Serve as the primary point of contact for assigned national and strategic accounts.
• Coordinate clear, timely communication between customers and Axis operations and service teams.
• Proactively identify and resolve issues before they escalate.

Technical Application Advising:

• Apply HVAC equipment knowledge to support advanced, customized solutions.
• Partner with field teams to ensure the right equipment and solutions are delivered for each customer need.

When & Where You’ll Work:

Office-Based Role:

• This position is primarily in-office, with limited work-from-home flexibility based on seasonality, performance, and team workload.

Set Schedule with On-Call Rotation:

• You will have a regular schedule, with required on-call shifts—including nights, weekends, and holidays—to support 24/7 customer needs. 

Peak Season Demand:

• Workload increases during peak seasons and weather-related emergencies. Flexibility and responsiveness are key to success in this role.

What It Takes:

• 3+ years of experience in customer service, dispatching, or a similar coordination role preferred.
• A genuine commitment to delivering exceptional customer service.
• Ability to multitask and prioritize effectively in a high-demand environment.
• Strong problem-solving skills with the ability to think both strategically and tactically.
• Clear, professional communication skills with internal teams and external customers.
• High attention to detail, accuracy, and follow-through.
• Ability to work independently while also contributing positively to a collaborative team environment.

Why Join Axis?

Ownership Mindset:

• Each year, you’ll receive $10,000 in annual profit units through our Team Ownership Program. When Axis wins, you win.

Your Effort Is Rewarded:

• As business demand increases, so does your earning potential through shared monthly bonus pools. Hard work is seen, valued, and rewarded here.

Real Growth Opportunities:

• Axis has experienced rapid growth—from 5 branches in 2022 to 35 branches and 60 management roles by 2025. We offer clear career paths, internal mobility, and opportunities to lead, grow, relocate, or explore new roles across the organization.

Top-Tier Benefits—Fully Supported:

• 100% company-paid medical, dental, vision, and short-term disability insurance for full-time employees
• Capped premium costs for dependent and family coverage
• 2 weeks of paid time off to start (increase with tenure)
• 401(k) eligibility from day one with up to 5% company match
• $50,000 in company-paid life insurance

Axis Portable Air does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.