Full-Time, Remote, U.S. Only

Salary Range: $40,000 – $50,000 + Variable Comp of $50,000

Location: Dallas, TX (Hybrid: ~3 in-office days per week in the Dallas area)

Reports to: Director of Demand Gen and Marketing Operations

About Balto

Balto is powering a new era of knowledge work in the contact center. Our platform unifies Agent Assist, automated Quality Assurance, and Agentic Insights into one system where humans and AI collaborate to drive quality, efficiency, and revenue. We've guided 500M+ calls. We're fast-growing, AI-obsessed, and expanding into new AI-native product lines, with real room for a product leader to shape what comes next.

Why Balto

At Balto, we are driven by a set of core values that shape the impactful work we do.

• Anchor on Success: We begin every task by envisioning success, set ambitious goals, and continuously adapt, embracing new tools and best practices to stay at the forefront of technology and business.
• Love Every Customer: Our customers are the lifeblood of our operations. No matter their size, industry, or complexity, we ensure they feel valued and supported, and we are tirelessly inventive in solving their problems.
• Talk Things Out: We solve problems through open, honest conversation across all levels of the organization, without the barriers of hierarchy.
• Always Be Growing: Growth is a personal journey that impacts the whole company. We encourage every team member to own their professional development.
• Own the Work: We empower our team to take initiative and produce results they're proud of, being proactive in identifying and solving problems.
• Start with Gratitude: We recognize and appreciate every team member's contributions, fostering a workplace where positive attitudes prevail, even in challenging discussions.

Choosing Balto means joining a company where your work is meaningful, your growth is encouraged, and your contributions are valued. It's go time.

Assessment Process

Our selection process includes a mix of virtual and take-home assessments to evaluate your problem-solving, communication, and resourcefulness.

About the Role

Balto is looking for a scrappy, driven Business Development Representative (BDR) to help fuel our sales pipeline and drive revenue growth. As a BDR, you'll be the first point of contact for potential customers, engaging in outbound prospecting to identify and connect with key decision-makers. Your mission is to generate interest in Balto's AI-powered solutions through creative, resourceful outreach across cold calling, email, and social selling, and to figure out what works when the obvious path doesn't. This role reports to the Director of Demand Generation and Marketing Operations, and you'll work very closely with both the Marketing and Sales teams to sharpen messaging, test new plays, and contribute directly to sales success.

This is a Dallas-based hybrid role. We're looking for someone local to the Dallas and Fort Worth metroplex who can meet with the team in person at least once per week. For your first six weeks, you'll meet in person three times per week so you can ramp fast, absorb the playbook, and build strong working relationships from day one. Our sales and marketing teams are tightly connected, and in-person collaboration is a big part of how we win.

Who We're Looking For

You are relentlessly resourceful and you refuse to fail. When something isn't working, you don't wait to be told what to do. You try three more things, ask better questions, and find a way through. You're comfortable being uncomfortable, and you treat every "no" as information rather than a wall.

You're AI-savvy and genuinely curious about how AI is reshaping sales. You already reach for AI tools to research prospects, draft outreach, and work smarter, and you're excited to sell an AI-powered product to people who need to understand it. You don't need to be an engineer. You just need to be the kind of person who leans into new technology instead of away from it.

You have great people skills and can build rapport quickly, uncover what a prospect actually needs, and clearly connect it to how Balto solves real business problems. You bring maturity and a track record of proven responsibility, maybe as a college athlete, a career changer, or someone who excelled in a completely different field, and now you're hungry to break into tech and sales. You don't have to have done this exact job before. You just have to be someone who has overcome real challenges and consistently found a way to deliver.

What You'll Do

• Prospecting & Outreach: Identify and engage businesses that fit our Ideal Customer Profile, securing high-quality meetings for the Sales team. You'll be expected to make at least 60 to 80 calls per day.
• Write Outbound Emails & Call Scripts: Craft and continuously refine your own outbound emails and call scripts to generate interest and book meetings.
• Strategic Engagement: Use cold calling, email, LinkedIn, and other social-selling techniques, plus AI tools to sharpen your targeting and messaging, to generate leads and build relationships.
• Active Listening & Problem Solving: Uncover prospect pain points through insightful questioning and position Balto's value effectively.
• Report & Optimize: Track and report on your own activity and results so you (and the team) can make better decisions about what earns interest from new prospects. Use the data to double down on what works and cut what doesn't.
• Collaboration & Strategy: Work closely, and often in person, with the Director of Demand Generation and Marketing Operations, Account Executives, and the broader Marketing and Sales teams to refine messaging, ensure smooth handoffs, and improve outreach.
• Scrappy Experimentation: Test new approaches, learn fast from what doesn't work, and bring ideas back to the team. We reward hustle and initiative over waiting for permission.
• Event Execution: Support event logistics through follow-up, including pre-event outreach to drive attendance, lead generation on-site, and strategic post-event follow-ups to convert interest into opportunity.

What You Bring

• At least one year of professional experience.
• A demonstrated track record of overcoming challenges and taking on real responsibility.
• Based in the Dallas and Fort Worth area and able to meet in person weekly, and three times per week during your first six weeks.
• Comfort and curiosity with AI tools, and enthusiasm for selling an AI-powered product.
• Strong writing and communication skills, with the ability to craft compelling outbound emails and call scripts, build rapport, and influence.
• Comfort working from data, tracking your activity, and reporting on results to improve your approach.
• Genuine curiosity, active listening, and a humble, growth-oriented mindset.
• Grit and adaptability. You keep your momentum and optimism no matter the immediate result.
• Hunger to break into tech and sales, and the drive to outwork the problem.

How to Apply

To apply, please visit balto.ai/careers/, then click on See Open Roles, then Business Development Representative.