Retail Store Manager – Vape & Smoke Shop

About Bang Bang Vape & Smoke Shop

Bang Bang Vape & Smoke Shop is a locally owned company founded in 2014 with four locations in Amarillo, TX. We specialize in vape and smoke products, offering a wide range of quality options at competitive prices.

We’re built around one core idea: putting the customer first. Our team focuses on creating a welcoming, positive environment while helping customers find the right product for their needs—not just the most expensive one.

We offer strong benefits for this industry, including health, dental, and vision insurance, plus a 401(k) with up to a 6% match. As we continue to grow, we provide opportunities for advancement into leadership and other roles within the company.

Retail Store Manager – Vape & Smoke Shop

Pay: $14.00 - $20.00 per hour, depending on experience 
Job Type: Full-time 
Work Location: In person

JOB DESCRIPTION

Bang Bang Vape & Smoke Shop is looking for a dependable, hands-on Retail Store Manager to lead one of our Amarillo locations.

This position is responsible for day-to-day store operations, employee supervision, customer service, inventory, compliance, store standards, scheduling, and staffing coverage. Store Managers are expected to work alongside their team, give clear direction, coach employees, address performance issues, and take ownership of the overall operation of the store.

BENEFITS

• Free health insurance for the employee

• Company pays 50% of dependent health insurance coverage

• Health insurance becomes effective the day after completing 30 full calendar days of employment on the first of the following month.

• Dental insurance available

• Vision insurance available

• Paid time off

• 401(k) matching up to 6%

• Employee discount

KEY RESPONSIBILITIES

• Lead by example and ensure company policies, store standards, and customer-service expectations are followed.

• Supervise and develop store employees through training, coaching, feedback, and accountability.

• Schedule employees and assign daily responsibilities effectively.

• Ensure the store is properly staffed and take appropriate action when coverage issues arise.

• Personally cover shifts when necessary if other coverage cannot be found.

• Assign and verify completion of cleaning, stocking, merchandising, inventory, and other daily tasks.

• Maintain a clean, safe, organized, and customer-ready store.

• Oversee and participate in scheduled inventory counts.

• Maintain accurate inventory, pricing, product placement, and stock organization.

• Help identify and investigate inventory discrepancies.

• Ensure opening, closing, cash-handling, deposit, and other daily operational procedures are completed correctly.

• Enforce age-verification, ID-checking, product-compliance, and other required sales procedures.

• Provide excellent customer service and professionally handle customer complaints or escalations.

• Train employees to recommend appropriate alternatives, check other store locations when needed, and properly document customer product requests.

• Address attendance, performance, conduct, customer-service, and policy concerns in a timely and professional manner.

• Document employee performance issues and participate in corrective action according to company procedures.

• Maintain clear communication with the Area Manager and Operations Manager regarding staffing, employee concerns, inventory, compliance, and store operations.

• Monitor store performance and help employees meet company-established sales and customer-service goals.

• Stay informed on current products, promotions, policies, and procedures.

• Perform other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

• Directly supervise approximately 7+ employees.

• Train, coach, and develop employees.

• Assign work and follow up to ensure tasks are completed correctly.

• Monitor employee performance and address concerns as needed.

• Help maintain appropriate staffing and shift coverage.
• Support onboarding and ongoing employee training.

• Maintain professional boundaries while creating a positive and respectful work environment.

QUALIFICATIONS

• 2+ years of retail, restaurant, service, or other customer-facing supervisory or management experience preferred.

• Store Manager or Assistant Store Manager experience is a plus.

• Experience supervising, coaching, or training employees preferred.

• Strong customer-service and communication skills.

• Comfortable giving direction and addressing performance or policy concerns.

• Ability to organize, prioritize, and manage multiple responsibilities.

• Ability to make practical decisions in a fast-paced environment.

• Experience with inventory, POS systems, cash handling, or employee scheduling preferred.

• Must be dependable and willing to take ownership of store operations.

• Must have reliable transportation.

• Must be able to meet the scheduling requirements of the position, including evenings or weekends when coverage is required.

PHYSICAL REQUIREMENTS

• Continually required to stand and walk.

• Frequently required to bend, stoop, kneel, and stock merchandise.
• Frequently required to climb a three-step ladder.

• Continually required to communicate with employees and customers.

• Must be able to perform the essential functions of the position, with or without reasonable accommodation.

SHIFT

• Primarily day shift (7:45AM – 6:00PM)

• Evening or weekend coverage may be required based on staffing needs

DISCLAIMER

This job description outlines the primary duties and responsibilities of the position, including but not limited to those listed above. Additional duties and responsibilities may be assigned as needed, and job expectations may change based on the operational needs of the company.