Customer Service Representative

About böhme

Customer Service Representative

Full-Time | Draper, Utah | Böhme Headquarters

Your next chapter looks good on you!

Who We Are

Böhme is a women’s fashion brand built around effortless style, confidence, and a love for helping women feel their best. With a passion for unique finds, beautiful details, and meaningful customer connections, we believe getting dressed should be something you look forward to. As we continue to grow, we're looking for people who bring energy, creativity, and a customer-first mindset to everything they do.

The Role

At Böhme, customer experience is everything! We’re looking for a friendly, solutions-oriented Customer Service Representative to join our team at our Draper headquarters. This person will be a key part of creating exceptional experience for our customers by answering questions, resolving concerns, and helping every customer feel valued and taken care of.

If you love helping people, enjoy problem-solving, and can turn a challenging interaction into a positive experience, we'd love to meet you!

What You'll Do

• Respond to customer inquiries through email, phone, chat, and other customer service channels.
• Assist customers with orders, shipping, returns, exchanges, refunds, and product questions.
• Provide friendly, timely, and thoughtful solutions to customer concerns.
• Troubleshoot order issues and work with internal teams to resolve problems.
• Maintain accurate customer records and document interactions.
• Identify recurring customer concerns and share feedback with the appropriate teams.
• Support a positive, consistent brand experience across every customer interaction.
• Stay up to date on Böhme products, promotions, policies, and procedures.
• Jump in where needed and support the team as business needs evolve.

What We're Looking For

• Previous customer service experience preferred.
• Excellent written and verbal communication skills.
• A positive, patient, and approachable personality.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable navigating computer systems and learning new technology.
• A team player who takes ownership and follows through.
• A genuine passion for creating positive customer experiences.

The Böhme Way

We live by our values:

• Do More With Less: Be resourceful, flexible, and solution-oriented.
• Humility: Stay open to learning and lead with kindness.
• Impactful: Make a difference in the details and the big picture.
• Extreme Ownership: Take responsibility and follow through.
• Radical Candor: Communicate honestly, respectfully, and thoughtfully.

Position Details

• Location: Böhme Headquarters | Draper, Utah
• Schedule: Full-Time
• Work Environment: On-site
• Employment Type: Hourly