Cintal is a forward-thinking global technology company that develops and provides cutting-edge products and services to various industries such as heavy equipment, industrial, defense, agriculture, and medical. With our dedicated team of experienced technical professionals, Cintal aims to add value for its customers by leveraging advanced technologies to reduce product costs, shorten design and development lead times, and accelerate the introduction of high-quality products to the market.

BENEFITS:    

• 10 paid holidays per year
• 2 weeks of paid time off per year, the current year is pro-rated based on start date
• Access to the company’s medical insurance, including dental and vision
• Eligibility for life insurance and disability coverage for short or long-term disabilities or long- term care needs
• 401 (k) eligibility with employer contribution annually
• Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
• Yearly bonus based on company performance

JOB DESCRIPTION/TYPICAL TASK BREAKDOWN:

• Investigating warranty and failure claims: Analyze product issues reported under warranty, identify root causes, and highlight opportunities for quality improvement.
• Answering dealer technical service inquiries: Provide timely, accurate technical support to dealers, ensuring customer satisfaction and minimizing downtime.
• Collaborating with engineering departments: Work cross‑functionally with design, manufacturing, and R&D teams to resolve product issues and implement corrective actions.
• Internal reporting on product quality: Prepare structured reports on recurring issues, trends, and corrective measures to inform leadership and drive continuous improvement.

DUTIES & RESPONSIBILITIES:

• Investigate warranty and failure claims to identify quality improvement opportunities.
• Respond to dealer technical service inquiries with accurate, timely solutions.
• Collaborate with engineering departments across the company to resolve product issues and drive continuous improvement.
• Prepare internal reports on product quality trends and corrective actions.
• Provide field technical support and fleet management guidance to maximize machine performance.
• Equip dealers with essential tools, including parts and service information, to diagnose, maintain, and repair equipment.
• Deliver round‑the‑clock technical support to ensure superior customer service.

EDUCATION & EXPERIENCE:

• Bachelors Degree or Masters Degree in Engineering. 
• Minimum 5-7 years in this capacity is a must

REQUIRED TECHNICAL SKILLS:

• Microsoft Products, Multimeter, Oscilloscope, J1939 CAN Communication, Ethernet, Electrical Troubleshooting, Hydraulic Systems, Software Troubleshooting, Hall Effect Sensor, Pressure Transducers, Angle Sensors, Technical Writing, Data analysis, Six Sigma Methodologies, Scripting/Macros,

We are committed to building a diverse, inclusive, and global team. Candidates must be authorized to work in the United States. We are pleased to offer visa sponsorship for eligible and qualified individuals.

Cintal provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunities apply to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.