D-Wave Quantum Inc. (NASDAQ: QBTS) is a leader in the development and delivery of quantum computing systems, software, and services. It is the world’s first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave’s mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap™ quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com. 

About the role

D-Wave is seeking a Technical Account Manager (TAM) in New Haven, CT to lead technical engagements with research clients interested in exploring D-Wave’s new dual rail qubit systems and simulators. In this client-facing role you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of the platform by leveraging error awareness in quantum algorithms. Internally, you’ll collaborate closely with sales, product, professional services and business development teams to ensure customer needs are met and value is delivered, acting as the voice of the customer. 

This role can be Onsite or Hybrid for those living within a commutable distance.

What you'll do

• Support customer’s quantum computing programming workflows by advising best practices for implementing algorithms using D-Wave’s Ocean SDK, Leap APIs, and helping debug common code problems

• Serve as a technical resource on quantum computing, industry trends, and competitive positioning 

• Present our quantum computing capabilities to research prospects, understanding their most critical computational challenges and mapping potential project ideas accordingly 

• Translate and present the D-Wave’s vision, strategy, and product roadmap to both executive-level and technical stakeholders at research organizations

• Communicate complex technical information clearly and effectively across multiple platforms and audiences 

• Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance 

• Deliver technical presentations at large events such as conferences, webinars, and seminars 

• Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events 

• Hold regular technical meetings on active research projects with clients, ensuring they understand and leverage the error detection capabilities of the dual rail system

• Build and maintain long-term technical relationships with customer teams across the project lifecycle 

• Identify and recommend new projects that can leverage D-Wave’s solutions 

• Convey customer requirements to internal product and development teams, advocating for client needs 

• Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events

About You

• PhD in Physics, Computer Science, Engineering, Mathematics, or a related STEM field; post-doc experience a plus  

• Must be fluent in English

• 5+ years of hands-on Python and Qiskit programming experience 

• Familiarity with standard algorithms for gate-model quantum computing; specialization in areas of quantum chemistry, quantum machine learning, or materials science a plus

• Strong foundation in quantum information science and quantum computing

• Experience with tools and platforms such as GitHub and REST APIs

• Proven ability to communicate technical content to both technical and non-technical stakeholders

• Project management experience is a plus, but not required

• Experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable presales account management experience with clients in large research organizations a plus

• A record of contributing to quantum computing applications, quantum error correction, or quantum computing algorithms is highly desired

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. 

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The final offer is determined by your proficiencies within this level.   

Inclusion: 

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print: 

No 3rd party candidates will be accepted

It is D-Wave policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.