At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

About the Role

Describe the role and team the candidate will be joining in 1-2 short paragraphs. This could include things like purpose of the role, about the team they will join, reporting relationships, and why the position matters.

Pay Rate: $25.00 to $28.00 DOE

• Schedule: Various

 What You'll Do

Responsibilities include, but are not limited to: 

Leadership & Team Development 

• Lead, motivate, and support the daily activities of the housekeeping team. 

• Foster a culture of teamwork, accountability, professionalism, and service excellence. 

• Provide ongoing coaching, mentoring, and recognition to associates. 

• Assist with interviewing, hiring, onboarding, orientation, and training of new employees. 

• Conduct daily shift meetings and communicate operational priorities. 

• Promote a positive, respectful workplace that encourages collaboration and continuous improvement. 

• Monitor employee performance and provide timely feedback and corrective coaching when appropriate. 

 Daily Operations 

• Coordinate daily room assignments, staffing levels, and work priorities based on occupancy, arrivals, departures, owner requests, and operational demands. 

• Ensure all residences, common areas, and public spaces meet East West Hospitality quality standards. 

• Conduct routine inspections of residences and common areas, ensuring deficiencies are corrected promptly. 

• Support housekeeping staff during peak business periods by assisting with operational responsibilities as needed. 

• Respond quickly to changing priorities while maintaining operational efficiency. 

Quality Assurance 

• Perform detailed inspections to ensure cleanliness, presentation, maintenance, and guest readiness. 

• Identify opportunities to improve efficiency, consistency, and service delivery. 

• Monitor compliance with departmental standards and established cleaning procedures. 

• Ensure residences are properly stocked with linens, amenities, and guest supplies. 

• Report maintenance deficiencies, safety concerns, and inventory shortages promptly. 

 Guest & Owner Experience 

• Deliver exceptional hospitality through every owner and guest interaction. 

• Respond professionally and efficiently to owner concerns, service requests, and special accommodations. 

• Partner with Front Desk, Rental Operations, Homecare, Engineering, and other departments to ensure seamless service delivery. 

• Maintain confidentiality and respect the privacy of owners and guests at all times. 

 Inventory & Department Support 

• Assist with inventory management of linens, cleaning supplies, equipment, and guest amenities. 

• Monitor supply usage and communicate purchasing needs. 

• Ensure housekeeping storage areas, carts, and equipment remain organized, clean, and operational. 

• Support departmental budgeting efforts by promoting efficient use of labor and supplies. 

 Safety & Compliance 

• Ensure compliance with OSHA regulations, chemical handling procedures, company safety standards, and department policies. 

• Promote a safe working environment by identifying and addressing potential hazards. 

• Ensure proper use and maintenance of housekeeping equipment and personal protective equipment (PPE). 

• Support emergency response procedures and operational continuity when necessary. 

 Administrative Responsibilities 

• Assist with scheduling, payroll review, attendance tracking, and labor management. 

• Maintain accurate departmental documentation and inspection records. 

• Participate in department meetings and property-wide operational meetings. 

• Support implementation of company initiatives, policies, and operational improvements. 

 Additional Responsibilities 

• Assist with special projects, deep cleaning initiatives, seasonal operations, owner events, and other operational needs. 

• Demonstrate flexibility by supporting other departments when business demands require. 

• Perform other duties as assigned. 

About You

Required Qualifications 

• High school diploma or equivalent required. 

• Minimum two years of housekeeping experience in hospitality, resort, hotel, or residential property management. 

• Previous supervisory or leadership experience preferred. 

• Valid driver's license with acceptable driving record may be required. 

• Strong customer service orientation and commitment to hospitality. 

• Ability to communicate effectively in English; bilingual skills are highly desirable. 

• Must be available to work flexible schedules including Fridays, weekends, holidays, and evenings as business needs require. 

 Knowledge, Skills & Abilities 

• Strong leadership and interpersonal skills. 

• Excellent organizational and time management abilities. 

• Ability to prioritize multiple responsibilities in a fast-paced environment. 

• Strong attention to detail and commitment to quality. 

• Ability to motivate, coach, and develop team members. 

• Effective problem-solving and decision-making skills. 

• Working knowledge of housekeeping operations, cleaning procedures, and safety standards. 

• Proficiency with Microsoft Office and property management software preferred. 

• Ability to maintain professionalism while managing confidential information. 

 Physical Requirements 

• Stand and walk for extended periods throughout the workday. 

• Frequently bend, stoop, kneel, climb stairs, reach, and lift. 

• Lift, carry, push, and pull up to 50 pounds regularly and greater weights with assistance. 

• Operate housekeeping equipment safely. 

• Work both indoors and outdoors in varying weather conditions. 

 Benefits & Perks

• Health Insurance – Choose from three plans!
• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Equal Employment Opportunity

East West Hospitality is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision making, veteran status, or any other characteristic protected by applicable federal, California, or local law.

Reasonable Accommodation

East West Hospitality is committed to providing reasonable accommodations to qualified applicants and employees with disabilities throughout the hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources.

Pay Transparency

The posted pay range represents the hourly rate the Company reasonably expects to pay for this position at the time of hire. Individual compensation will be determined based on qualifications, experience, skills, education, certifications, and business needs.

At-Will Employment

Employment with East West Hospitality is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.